--0000000000000870c60632484159 Content-Type: multipart/alternative; boundary="0000000000000870c50632484158" --0000000000000870c50632484158 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you for scheduling and for the recap Abby! On Tue, Apr 8, 2025 at 10:40=E2=80=AFAM Abby Cnossen = wrote: > Hello, > > Thank you to those who were able to join our roundtable discussion. I hav= e > provided a summary of notes below. As a reminder this is a space where we > can share success stories, brainstorm over situations that are difficult > and come together as a team despite our distance. > > *Team Meeting Summary* > > *Client & Caregiver Reflections:* > A team member shared the recent passing of a long-term client, > underscoring the emotional impact of caregiving and the importance of > supporting families. The family expressed gratitude, reinforcing the valu= e > of compassionate care. > > *Caregiver Oversight:* > Concerns were raised about a caregiver who made choices that negatively > affected the clients health and well being. Despite ongoing communication= , > the case received poor feedback. > > Another issue involved a caregiver neglecting tasks, with another staff > member compensating. Highlighting the importance of caregivers having > confidence that they have someone to speak with about issues that may ari= se > in the clients home. > > The need for continued monitoring, accountability, and supportive system= s > was emphasized=E2=80=94suggestions included unannounced visits and regula= r home > checks. > > *Assessments & Service Delivery:* > > A dip in assessments being scheduled was mentioned. Focus remains on > building confidence in new caregivers and service offerings. The team is > committed to maintaining high standards despite challenges. > > *Client Birthdays:* > Celebrations are simple due to budget constraints. Cards are sent, > sometimes accompanied by flowers or personal calls, to ensure clients fee= l > recognized and valued. One individual calls and sings the client " Happy > Birthday" to help the client celebrate if an in person visit isn't possib= le > that day. > > *Reminder: * > > The analytics portal https://analytics.homecareassistance.com/ can still > be accessed to view which client has upcoming Medalia surveys. > -- > *Abby Cnossen* > Manager of Quality and Service > Call or text: 616-271-8243 > TheKey.com > --=20 Nancy Hopkins Client Success Manager *Please note my email has changed:* nhopkins@thekey.com (847) 853-7777 (847) 745-8748 TheKey.com -[image: image.png] --0000000000000870c50632484158 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you for scheduling and for the recap Abby! = On Tue, Apr 8, 2025 at 10:40=E2=80=AFAM Abby Cnossen < acnossen@thekey.com > wrote: H= ello,=C2=A0 Thank you to those who were able to jo= in our roundtable discussion. I have provided a summary of notes below. As = a reminder this is a space wher