This is a multipart message in MIME format. ------=_NextPart_000_054C_01D86F9E.32513B90 Content-Type: multipart/alternative; boundary="----=_NextPart_001_054D_01D86F9E.325162A0" ------=_NextPart_001_054D_01D86F9E.325162A0 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Yes, it has been conversation that I heard in the field from CGs that = they haven=E2=80=99t=E2=80=99 had raises in years. =20 =20 =20 Kimberly Kranwinkel Regional Director of Operations =09 Please note my email has changed: kimberly.kranwinkel@TheKey.com (301) 767-6622 =09 TheKey.com =20 =20 =20 From: Angie Markwell =20 Sent: Tuesday, May 24, 2022 6:41 PM To: Kim Kranwinkel Cc: Angie Markwell ; Cathy Goffredo = ; Timothy Thomas Subject: Re: Weekly Caregiver Exceptions Report =20 yep - would like to get sense of if this is just one person or seems to = be something bubbling up. Thanks =20 On Tue, May 24, 2022 at 6:40 PM > wrote: Angie =20 The one for NVA it was related to CG pay, however it was anonymous.=20 =20 Kimberly Kranwinkel Regional Director of Operations =09 Please note my email has changed: kimberly.kranwinkel@TheKey.com (301) 767-6622 =09 TheKey.com =20 =20 =20 From: Angie Markwell >=20 Sent: Tuesday, May 24, 2022 6:28 PM To: Kim Kranwinkel >; Cathy Goffredo = >; = Timothy Thomas > Subject: Fwd: Weekly Caregiver Exceptions Report =20 Hoping you might give me some insight to the concerns that are red or = yellow.=20 ---------- Forwarded message --------- From: Medallia Feedback > Date: Tue, May 24, 2022 at 3:00 PM Subject: Weekly Caregiver Exceptions Report To: > =20 Based on feedback, client and caregiver feedback is separated into 2 = separate reports. This caregiver exception report includes all detractor = responses organized by division. =20 Share individual responses by sending the response page URL. =20 Email ahodges@thekey.com with any issues or = questions. = View My Dashboard=20 =20 Division Business Unit Field Responsedate Link to Response Main Score Canada=20 Toronto=20 5/18/22 7:37 AM=20 Go to Response = =20 2=20 Reason for CG NPS Score=20 Lack of consistency in the office .their is always a change new # never = sure who to contact ,never get a respond back asap.when u need the hours = or place u need u don't get it.they give u diffrent hours then u wanted = and farther places u can't take .wanting an 8 hour shift a day and = getting less=20 Canada=20 Toronto=20 5/23/22 1:07 PM=20 Go to Response = =20 1=20 =09 Reason for CG NPS Score=20 No enough shifts.=20 Canada=20 Toronto=20 5/23/22 8:43 AM=20 Go to Response = =20 6=20 =09 Reason for CG NPS Score=20 Lack of benefits.=20 Canada=20 Toronto=20 5/19/22 7:10 AM=20 Go to Response = =20 6=20 =09 Canada=20 Toronto=20 5/20/22 8:24 AM=20 Go to Response = =20 6=20 =09 Reason for CG NPS Score=20 Low income.=20 Central=20 Nebraska=20 5/20/22 6:48 PM=20 Go to Response = =20 2=20 =09 Reason for CG NPS Score=20 Not properly trained for clients. Not having a regular schedule=20 Central