----==_mimepart_6532ca47eca8c_24f2afd8a8d65b465523ed Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Tim,=C2=A0 As per the breakdown provided by Kristy, we sent an etr= ansfer of $3719.10 on 10/19/23. Carolina sent Vanja the confirmation alon= g with the password for clients to receive the funds. Below is Kristy's b= reakdown. Let me know if this helps. My understanding of this ticket = is that the client is requesting all payments processed after 8/31/23 be = refunded to the account they were processed from and then the payments re= processed using the correct account. Reviewing the client in ClearCare th= ere are 5 payments posted after 8/31/23. Snip below for reference. Based = on the clients request any payments processed by TK after 8/31 against th= e incorrect account should be refunded in full for a total refund amount = of $3,719.10.=C2=A0Once payments are refunded the total amount due accord= ing to ClearCare would be $4,446.75 ($3,719.10+727.65 for recent invoice = 200697).=C2=A0 Thanks,=C2=A0 Vashon Palloo = = On Fri, 20 Oct at 2:25 PM , Billing wrote: Hi Tim, = I did a preliminary breakdown in a previous email and had Kristy double = check me since the client wanted refunds going back to service date 8/31/= 23.=C2=A0 = = = = On Fri, Oct 20, 2023 at 11:50=E2=80=AFAM Vanja Bezdrob wrote: = = Good morning I talked to client and he is asking of break down of refun= d and how you determined refund amount so he can compare this to he accou= nt and what was taken out. Can you please provide me with that.Thank you!= Sent from my iPhone = = On Oct 20, 2023, at 5:37 AM, Timothy Thomas wrote: = = = =EF=BB=BF Vashon,=C2=A0 = Who is in charge of calculating the refund owed to the client?=C2=A0 = = = On Wed, Oct 18, 2023 at 6:32=E2=80=AFPM Vanja Bezdrob wrote: = = Hello again can you let me know when we have clear plan when and what w= ill be done so I can inform client.Please confirm that payment has been t= aken from correct account.Thank you. Sent from my iPhone = = On Oct 18, 2023, at 7:59 AM, Vashon Palloo w= rote: = = = =EF=BB=BF Hi everyone, = I spoke to Carolina and she can etransfer the refund over to the client.= Have we confirmed the dollar amount that needs to be sent to the client?= = = = On Tue, Oct 17, 2023 at 1:52=E2=80=AFPM Vashon Palloo wrote: = = = = Hi Vanja - here's the latest update from Kristy regarding this client ac= count. It doesn't look like you were on the Freshdesk ticket so I apologi= ze if you missed out on any communication. With that said, we've discover= ed what we believe needs to be done, and I can process the payment this T= hursday for the correct amount.=C2=A0 = = Tim - what is the refund process for Vancouver clients? = = Hi Everyone, = = The local office is requesting an update to get back with the client per= Vashon's last reply within the ticket email thread. Apologies if I misse= d it, but I didn't see an update so I wanted to follow up.=C2=A0 = = My understanding o