--0000000000009bbf0a060829fd48 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, I did a preliminary breakdown in a previous email and had Kristy double check me since the client wanted refunds going back to service date 8/31/23. On Fri, Oct 20, 2023 at 11:50=E2=80=AFAM Vanja Bezdrob wrote: > Good morning I talked to client and he is asking of break down of refund > and how you determined refund amount so he can compare this to he account > and what was taken out. Can you please provide me with that.Thank you! > > Sent from my iPhone > > On Oct 20, 2023, at 5:37 AM, Timothy Thomas wrote: > > =EF=BB=BF > Vashon, > > Who is in charge of calculating the refund owed to the client? > > On Wed, Oct 18, 2023 at 6:32=E2=80=AFPM Vanja Bezdrob > wrote: > >> Hello again can you let me know when we have clear plan when and what >> will be done so I can inform client.Please confirm that payment has been >> taken from correct account.Thank you. >> >> Sent from my iPhone >> >> On Oct 18, 2023, at 7:59 AM, Vashon Palloo >> wrote: >> >> =EF=BB=BF >> Hi everyone, >> >> I spoke to Carolina and she can etransfer the refund over to the client. >> Have we confirmed the dollar amount that needs to be sent to the client? >> >> On Tue, Oct 17, 2023 at 1:52=E2=80=AFPM Vashon Palloo >> wrote: >> >>> Hi Vanja - here's the latest update from Kristy regarding this client >>> account. It doesn't look like you were on the Freshdesk ticket so I >>> apologize if you missed out on any communication. With that said, we've >>> discovered what we believe needs to be done, and I can process the paym= ent >>> this Thursday for the correct amount. >>> >>> Tim - what is the refund process for Vancouver clients? >>> >>> *Hi Everyone,* >>> >>> *The local office is requesting an update to get back with the client >>> per Vashon's last reply within the ticket email thread. Apologies if I >>> missed it, but I didn't see an update so I wanted to follow up. * >>> >>> *My understanding of this ticket is that the client is requesting all >>> payments processed after 8/31/23 be refunded to the account they were >>> processed from and then the payments reprocessed using the correct acco= unt. >>> Reviewing the client in ClearCare there are 5 payments posted after >>> 8/31/23. Snip below for reference. Based on the clients request any >>> payments processed by TK after 8/31 against the incorrect account shoul= d be >>> refunded in full for a total refund amount of $3,719.10. Once payments = are >>> refunded the total amount due according to ClearCare would >>> be $4,446.75 ($3,719.10+727.65 for recent invoice 200697).* >>> >>> *I hope this helps. I am happy to schedule a call for us all to discuss >>> if needed.* >>> >>> >>> >>> Thanks, >>> Kristy >>> >>> >>> On Tue, Oct 17, 2023 at 1:03=E2=80=AFPM Vanja Bezdrob >>> wrote: >>> >>>> Do we have an update on this?I received call from client spouse this >>>> morning who advised no refund has been made and he i