--000000000000f6e3bc0600ef4b35 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim Sorry - I think that this might frustrate him more as he does not want to pay by EFT and was adamant that he pay by check when we took him on He might need a call from you - once we have a solution Thank you so much for your help, Cathy Cathy Gerth Case Manager Home Care Assistance 15331- 16 Ave #352 Surrey, B.C. V4A 1R6 ph: (604) 560-8629 (778) 279-3634 fax: (778) 279-3635 website: *www.homecareassistancevancouver.ca * Review our Book Series Read our Client Reviews https://www.youtube.com/watch?v=3DRX_4cCVybg8 On Thu, Jul 20, 2023 at 11:17=E2=80=AFAM Cathy Gerth wr= ote: > Ali just sent this out > Cathy Gerth > Case Manager > Home Care Assistance > 15331- 16 Ave #352 > Surrey, B.C. V4A 1R6 > ph: (604) 560-8629 > (778) 279-3634 > fax: (778) 279-3635 > > > > > website: *www.homecareassistancevancouver.ca > * > Review our Book Series > Read our Client Reviews > https://www.youtube.com/watch?v=3DRX_4cCVybg8 > > > ---------- Forwarded message --------- > From: Ali Malik > Date: Thu, Jul 20, 2023 at 11:17=E2=80=AFAM > Subject: HCA/The Key Vancouver > To: > > > Hi Laird, > > I understand there is some frustration around the reconciliation of the > cheques you send. We apologize as we dont have many clients on cheques. W= e > dont offer this as payment method throughout Canada, only if there is an > exception made. The cheques get deposited once a month. Once they are > depositing the team then reconciles into our system for it to be reflecte= d > on the outstanding balance. Hence why we say our EFT and Creditcard auto > method is the best. Or even etransfer/bank transfer because we can see th= e > transaction in our bank right away. > > I will let the collections team know to not call you until after 45-60 > days of the invoice date. This gives us enough time to reconcile and ensu= re > we got payment for invoices. > > How does that sound? Or alternatively, what we can do is put you on EFT. > We wont put through your transactions until we get an email from you. It > would be the same as sending a cheque but without the need of a physical > cheque. So ultimately we will wait for your approval before putting throu= gh > payment. > > Please let us know what works best for you. > > Thanks, > > *Ali Malik* > Manager - Financial Operations > > --000000000000f6e3bc0600ef4b35 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim Sorry - I think that this might frustrate him m= ore as he does not want to pay by EFT and was adamant=C2=A0that he pay by c= heck=C2=A0when we took him on He might need a call from you - onc= e we have a solution=C2=A0 Thank you so much for your help, = Cathy C= athy Gerth Case Manager Home Care Assistance=C2=A0 15331- 16 Ave= =C2=A0 #352 Surrey, B.C. V4A 1R6 ph:=C2=A0 =C2=A0(604) 560-8629 = =C2=A0 =C2=A0 =C2=A0 =C2=A0 (778) 279-3634 fax:=C2=A0 (= 778) 279-3635 website:=C2=A0