--0000000000004787c40600ef2b2b Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Ali just sent this out Cathy Gerth Case Manager Home Care Assistance 15331- 16 Ave #352 Surrey, B.C. V4A 1R6 ph: (604) 560-8629 (778) 279-3634 fax: (778) 279-3635 website: *www.homecareassistancevancouver.ca * Review our Book Series Read our Client Reviews https://www.youtube.com/watch?v=3DRX_4cCVybg8 ---------- Forwarded message --------- From: Ali Malik Date: Thu, Jul 20, 2023 at 11:17=E2=80=AFAM Subject: HCA/The Key Vancouver To: Hi Laird, I understand there is some frustration around the reconciliation of the cheques you send. We apologize as we dont have many clients on cheques. We dont offer this as payment method throughout Canada, only if there is an exception made. The cheques get deposited once a month. Once they are depositing the team then reconciles into our system for it to be reflected on the outstanding balance. Hence why we say our EFT and Creditcard auto method is the best. Or even etransfer/bank transfer because we can see the transaction in our bank right away. I will let the collections team know to not call you until after 45-60 days of the invoice date. This gives us enough time to reconcile and ensure we got payment for invoices. How does that sound? Or alternatively, what we can do is put you on EFT. We wont put through your transactions until we get an email from you. It would be the same as sending a cheque but without the need of a physical cheque. So ultimately we will wait for your approval before putting through payment= . Please let us know what works best for you. Thanks, *Ali Malik* Manager - Financial Operations --0000000000004787c40600ef2b2b Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Ali just sent this out Cathy Gerth Case Manager Home Care Assistance=C2= =A0 15331- 16 Ave=C2=A0 #352 Surrey, B.C. V4A 1R6 ph:=C2=A0 =C2=A0= (604) 560-8629 =C2=A0 =C2=A0 =C2=A0 =C2=A0 (778) 279-= 3634 fax:=C2=A0 (778) 279-3635 = website:=C2=A0 www. homecareassistancevancouver.ca Review our Book= Series Read our Client Reviews =C2=A0 https://www.youtube.com/watch?v=3DRX_4cCVyb= g8 =C2=A0=C2=A0 ---------- Forwar= ded message --------- From: Ali Malik < ali.malik@thekey.com > Date: Thu, Jul 20, 2023 a= t 11:17=E2=80=AFAM Subject: HCA/The Key Vancouver To: < laird_miller@yahoo.com > Hi Laird, I understand there is so= me frustration=C2=A0around the reconciliation=C2=A0of the cheques you send.= We apologize as we dont have many clients on cheques. We dont=C2=A0offer t= his as payment method throughout Canada, only if there is an exception made= . The cheques get deposited once a month. Once they are depositing the team= then reconciles into our system for it to be reflected on the outstanding = balance. Hence why we say our EFT and Creditcard auto method is the best. O= r even etransfer/bank transfer because we can see the transaction in our ba= nk right away.=C2=A0 I