--0000000000007d7099061d4ebcf5 Content-Type: multipart/alternative; boundary="0000000000007d7099061d4ebcf4" --0000000000007d7099061d4ebcf4 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you for this and my apologies I could not attend. I have connected with my team to ensure there is a process to ensure the VCH tag is connected to the client and to ensure authorization is in place. We have fixed the two missing client tags. I do meet monthly with VCH but it is more about care vs billing as Nasarin has always dealt with invoicing and she is not a part of those meetings. I am happy to see if she can meet if you would like me to set something up? Let me know Sharon Sharon, Speirs General Manager Vancouver, BC Office: 778.279.3634 sspeirs@thekey.com TheKey.ca [image: TheKey] On Mon, Jul 15, 2024 at 12:49=E2=80=AFPM wrote: > Hi Everyone, > > > > Thank you for joining the VCH connect this morning to discuss solutions > for the Vancouver Coastal Health customers concerns regarding our NetSuit= e > invoice format. I=E2=80=99ve summarized meeting notes and action items be= low. > Please let me know if you have any questions, or if there is anything I > have missed. > > > > Looping in @Jeannie Ortiz the start of care > manager for line of sight here as well. > > > > *Acton Items:* > > - Operations Partners: > - @Timothy Thomas to connect with Sharon regarding > action items from our call. > - @Sharon Speirs and local office partners to > audit current VCH clients for tags before 4pm PST Tuesday 7/16/24 > - Below clients need VCH tags. > - Artemis Stephanian > - Mohammad Mohammadi > - @Sharon Speirs and local office partners > to ensure all future VCH clients and schedules are set up appropria= tely > - Clients tagged VCH > - Authorizations created and attached to schedules > - Tim and Sharon to assist with ensuring billing@thekey.com is > included in current and future communications regarding billing > questions/concerns > - Order to Cash partners: > - @Stephanie Fuston =E2=80=93 Ongoing= process > each week effective immediately > - Finalize billing by 4pm PST Tuesday 7/16/24 per standard > billing process > - Invoice VCH clients in ClearCare on Wednesday 7/17/24 > - @Kristy Poyner to reach out to VCH > email on file, NSCSILClerks@vch.ca, to collaborate on future state > NetSuite formatting by 7/16/24. > - @Timothy Thomas and @Sharon Speirs > , before I reach out to the client, I wanted > to confirm if you have regular connects (weekly/monthly/etc) alr= eady > scheduled with this client that invoicing can be looped into? > > > > *Meeting Notes:* > > - Proposed Solution Discussed: > - All current and new clients tagged with VCH in ClearCare by Local > office partners > - This is critical in ensuring the success of this manual > process. > - Any clients that are not tagged are at risk of being > excluded from the invoices sent to VCH each week. > - Stephanie identified existing clients missing VCH tags. > - VCH