RE: billing for VCH - [#862683]

This is a multipart message in MIME format. ------=_NextPart_000_07B4_01DAD6C6.327A8590 Content-Type: multipart/alternative; boundary="----=_NextPart_001_07B5_01DAD6C6.327A8590" ------=_NextPart_001_07B5_01DAD6C6.327A8590 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Everyone, =20 Thank you for joining the VCH connect this morning to discuss solutions = for the Vancouver Coastal Health customers concerns regarding our = NetSuite invoice format. I=E2=80=99ve summarized meeting notes and = action items below. Please let me know if you have any questions, or if = there is anything I have missed. =20 Looping in @Jeannie Ortiz the start = of care manager for line of sight here as well.=20 =20 Acton Items: * Operations Partners: * @Timothy Thomas to connect with Sharon = regarding action items from our call. * @Sharon Speirs and local office partners = to audit current VCH clients for tags before 4pm PST Tuesday 7/16/24 * Below clients need VCH tags. * Artemis Stephanian * Mohammad Mohammadi * @Sharon Speirs and local office partners = to ensure all future VCH clients and schedules are set up appropriately * Clients tagged VCH * Authorizations created and attached to schedules=20 * Tim and Sharon to assist with ensuring billing@thekey.com = is included in current and future = communications regarding billing questions/concerns * Order to Cash partners:=20 * @Stephanie Fuston =E2=80=93 = Ongoing process each week effective immediately * Finalize billing by 4pm PST Tuesday 7/16/24 per standard billing = process=20 * Invoice VCH clients in ClearCare on Wednesday 7/17/24 * @Kristy Poyner to reach out to VCH = email on file, NSCSILClerks@vch.ca , to = collaborate on future state NetSuite formatting by 7/16/24. * @Timothy Thomas and = @Sharon Speirs, before I reach out to the = client, I wanted to confirm if you have regular connects = (weekly/monthly/etc) already scheduled with this client that invoicing = can be looped into? =20 Meeting Notes: * Proposed Solution Discussed: * All current and new clients tagged with VCH in ClearCare by Local = office partners=20 * This is critical in ensuring the success of this manual process. * Any clients that are not tagged are at risk of being excluded from the = invoices sent to VCH each week. * Stephanie identified existing clients missing VCH tags. * VCH Tagged clients finalized in ClearCare on Tuesday per standard = billing process.=20 * VCH Tagged clients invoiced in ClearCare and NetSuite on Wednesday. * ClearCare invoices provided to VCH in leu of NetSuite invoices. * No change to current authorization process for VCH clients today. * No change in current payment processes. * Payments posted to NetSuite as normal. =20 Thank you, Kristy Poyner Billing Manager Kristy.Poyner@thekey.com=20 =20 =20 From: Sharon Speirs =20 Sent: Monday, July 15, 2024 9:10 AM To: Timothy Thomas Cc: Lito Delapena ; Stephanie Fuston = ; kristy.poyner@thekey.com Subject: Re: billing for VCH - [#8