--0000000000003d40e80614ab9ded Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you, Kira! No need to find the job inquiries. On Wed, Mar 27, 2024 at 3:02=E2=80=AFPM Kira Farnham wrote: > Hello Tim and Alexa, > > So far, for March, it looks like we have 16 after-hours calls from people > who never got through (they were sent to voicemail and didn't leave one, = or > hung up after the line just kept ringing), or had potential care > inquiries, or who were flagged as care inquiries and later added as leads > into SF. I did not count job inquiry calls made after-hours, but I can if > you would like that info as well. The after-hours calls are marked in the > sheet but I'll paste the phone numbers here as well: > > Leads and care inquiries: > 604-833-3930 > +61 418 885 687 > 250-734-2698 > 647-808-2155 > 778-998-7691 > 905-238-5121 > 647-508-8003 > 559-400-6706 > 514-924-9533 > 778-866-2581 > > Never got through: > 778-386-1967 > 604-376-1272 > 416-832-3989778-984-8573 > 416-436-5459 > 604-536-6857 > > On Fri, Mar 22, 2024 at 9:55=E2=80=AFAM Timothy Thomas wr= ote: > >> Thanks for flagging this. Let me sort it out. >> >> Unfortunately Karianne (our after hours manager) resigned with little >> notice. Perhaps it's best that we turn off after hours for now until I c= an >> be sure of a process. >> >> On Thu, Mar 21, 2024 at 6:22=E2=80=AFPM Alexa Graziani >> wrote: >> >>> Hi Tim, >>> >>> Seems like a lot of these were after hours and were supposed to be >>> followed up on by the team. How is after hours intake working currently= and >>> how do you feel that's going? >>> >>> Maybe we should update the ads to not run on weekends and make sure >>> we're tighter on our after hours calls. >>> >>> 10 is a LOT of calls to not get entered in one week so I want to make >>> sure we're reviewing all options. >>> >>> Sincerely, >>> >>> On Thu, Mar 21, 2024 at 2:37=E2=80=AFPM Kira Farnham >>> wrote: >>> >>>> Hello everyone, >>>> >>>> I hope that you are all well. I've updated the callrail sheet for this >>>> week, and there are 10 total care inquiries, 1 in Montreal, that shoul= d be >>>> reviewed and updated in Salesforce. Please add the salesforce link to = the >>>> sheet for the care inquiries once you have reviewed them. Thank you. >>>> >>>> Sans Montreal sheet >>>> >>>> Montreal sheet >>>> >>>> >>>> >>>> Best, >>>> -- >>>> Kira Farnham >>>> >>>> Marketing Intern @ TheKey >>>> >>>> >>> >>> -- >>> Alexa Graziani >>> Senior Marketing Manager - Consumer Growth >>> TheKey.com >>> [image: TheKey] >>> >> >> >> -- >> Tim Thomas >> Head of Canada Division >> *Please note my email has changed:* >> tt@TheKey.com >> (514) 591-9387 >> TheKey.ca >> [image: TheKey] >> > --=20 Alexa Graziani Senior Marketing Manager - Consumer Growth TheKey.com [image: TheKey] --0000000000003d40e80614ab9ded Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you, Kira! No need to find the jo= b inquiries.=C2=A0 O