--00000000000065aafa0614ab9155 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Tim and Alexa, So far, for March, it looks like we have 16 after-hours calls from people who never got through (they were sent to voicemail and didn't leave one, or hung up after the line just kept ringing), or had potential care inquiries, or who were flagged as care inquiries and later added as leads into SF. I did not count job inquiry calls made after-hours, but I can if you would like that info as well. The after-hours calls are marked in the sheet but I'll paste the phone numbers here as well: Leads and care inquiries: 604-833-3930 +61 418 885 687 250-734-2698 647-808-2155 778-998-7691 905-238-5121 647-508-8003 559-400-6706 514-924-9533 778-866-2581 Never got through: 778-386-1967 604-376-1272 416-832-3989778-984-8573 416-436-5459 604-536-6857 On Fri, Mar 22, 2024 at 9:55=E2=80=AFAM Timothy Thomas wrot= e: > Thanks for flagging this. Let me sort it out. > > Unfortunately Karianne (our after hours manager) resigned with little > notice. Perhaps it's best that we turn off after hours for now until I ca= n > be sure of a process. > > On Thu, Mar 21, 2024 at 6:22=E2=80=AFPM Alexa Graziani > wrote: > >> Hi Tim, >> >> Seems like a lot of these were after hours and were supposed to be >> followed up on by the team. How is after hours intake working currently = and >> how do you feel that's going? >> >> Maybe we should update the ads to not run on weekends and make sure we'r= e >> tighter on our after hours calls. >> >> 10 is a LOT of calls to not get entered in one week so I want to make >> sure we're reviewing all options. >> >> Sincerely, >> >> On Thu, Mar 21, 2024 at 2:37=E2=80=AFPM Kira Farnham >> wrote: >> >>> Hello everyone, >>> >>> I hope that you are all well. I've updated the callrail sheet for this >>> week, and there are 10 total care inquiries, 1 in Montreal, that should= be >>> reviewed and updated in Salesforce. Please add the salesforce link to t= he >>> sheet for the care inquiries once you have reviewed them. Thank you. >>> >>> Sans Montreal sheet >>> >>> Montreal sheet >>> >>> >>> >>> Best, >>> -- >>> Kira Farnham >>> >>> Marketing Intern @ TheKey >>> >>> >> >> -- >> Alexa Graziani >> Senior Marketing Manager - Consumer Growth >> TheKey.com >> [image: TheKey] >> > > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.ca > [image: TheKey] > --00000000000065aafa0614ab9155 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Tim and Alexa, So far, for March,= it looks like we have 16 after-hours calls from people who never got throu= gh (they were sent to voicemail and didn't leave one, or hung up after = the line just kept ringing), or had potential care inquiries,=C2=A0or who w= ere flagged as care inquiries and later added as leads into SF. I did not c= ount job inquiry calls made after-hours, but