--000000000000c887d906350a5d5d Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Alysce, would we want to offer this client a check or a service credit? In addition, is the client legally able to sign a release for him/herself or is there a POA? I'll need to know who will be signing a settlement agreement. Let me know on the above and/or if you'd like to chat it through. On Tue, May 13, 2025 at 1:30=E2=80=AFPM Timothy Thomas wrot= e: > Yes let=E2=80=99s proceed with the release. > > On Tue, May 13, 2025 at 4:22=E2=80=AFPM Steve Koyanagi > wrote: > >> For insurance, the claim has to flow through the owner of the vehicle as >> the primary. >> >> That being said, are we willing to pay the client the $ amount in the >> PDF or provide a credit? We can do that in exchange for them signing a >> release as a potential option. >> >> Happy to discuss/strategize further. >> >> >> >> On Tue, May 13, 2025 at 11:32=E2=80=AFAM Timothy Thomas = wrote: >> >>> Hi Steve, >>> >>> In Columbus, our caregiver is responsible for damage to a client's >>> vehicle. What is the process re: insurance? We're planning to pay for i= t in >>> order to retain the client so please advise. >>> >>> Thanks! >>> Tim >>> >>> ---------- Forwarded message --------- >>> From: Alysce Craig >>> Date: Tue, May 13, 2025 at 1:35=E2=80=AFPM >>> Subject: Car Repair Estimate >>> To: Timothy Thomas >>> >>> >>> Hi Tim, >>> >>> Attached is the car repair estimate for Randy Snyder's car. Her attorne= y >>> dropped it off to me as Randy is still in rehab. I went through HR for = this >>> back in January and let Randy know our process. That's when he got his >>> attorney involved. Randy does want to go through his insurance at all, = and >>> since our caregiver admitted fault he would like us to cover the cost o= f >>> repair. He is a Tier 1 client who has been on services with us for year= s, >>> and I would like to do what we can to keep him happy. >>> >>> Thanks, >>> *Alysce Craig | Columbus General Manager* >>> Email: alysce.craig@thekey.com >>> M: (220) 262-1580 O: (614) 481-8888 >>> TheKey.com >>> TheKey.com [image: TheKey] >>> >>> >> --000000000000c887d906350a5d5d Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Alysce, would we want to offer this client a check or a se= rvice credit? In addition, is the client legally able to= sign a release for him/herself or is there a POA? I'll need to know wh= o will be signing a settlement agreement.=C2=A0 Le= t me know on the above and/or if you'd like to chat it through. = On Tue, May 13, 2025 at 1:30=E2=80=AFPM Timot= hy Thomas < tt@thekey.com > wrote:= Yes let=E2=80=99s proceed with the release.=C2=A0 On Tue, May 13, 20= 25 at 4:22=E2=80=AFPM Steve Koyanagi < skoyanagi@thekey.com > wrote: For insur= ance, the claim has to flow through the owner of the vehicle as the primary= .=C2=A0 That being said, are we willing to pay the= client the $ amount in the PDF=C2=A0