--000000000000b9423706350aceb9 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello, Can we offer him a check, he is able to legally sign the settlement agreement himself. Thank you! Alysce On Tue, May 13, 2025 at 4:35=E2=80=AFPM Steve Koyanagi wrote: > Alysce, would we want to offer this client a check or a service credit? > > In addition, is the client legally able to sign a release for him/herself > or is there a POA? I'll need to know who will be signing a settlement > agreement. > > Let me know on the above and/or if you'd like to chat it through. > > > On Tue, May 13, 2025 at 1:30=E2=80=AFPM Timothy Thomas wr= ote: > >> Yes let=E2=80=99s proceed with the release. >> >> On Tue, May 13, 2025 at 4:22=E2=80=AFPM Steve Koyanagi >> wrote: >> >>> For insurance, the claim has to flow through the owner of the vehicle a= s >>> the primary. >>> >>> That being said, are we willing to pay the client the $ amount in the >>> PDF or provide a credit? We can do that in exchange for them signing a >>> release as a potential option. >>> >>> Happy to discuss/strategize further. >>> >>> >>> >>> On Tue, May 13, 2025 at 11:32=E2=80=AFAM Timothy Thomas = wrote: >>> >>>> Hi Steve, >>>> >>>> In Columbus, our caregiver is responsible for damage to a client's >>>> vehicle. What is the process re: insurance? We're planning to pay for = it in >>>> order to retain the client so please advise. >>>> >>>> Thanks! >>>> Tim >>>> >>>> ---------- Forwarded message --------- >>>> From: Alysce Craig >>>> Date: Tue, May 13, 2025 at 1:35=E2=80=AFPM >>>> Subject: Car Repair Estimate >>>> To: Timothy Thomas >>>> >>>> >>>> Hi Tim, >>>> >>>> Attached is the car repair estimate for Randy Snyder's car. Her >>>> attorney dropped it off to me as Randy is still in rehab. I went throu= gh HR >>>> for this back in January and let Randy know our process. That's when h= e got >>>> his attorney involved. Randy does want to go through his insurance at = all, >>>> and since our caregiver admitted fault he would like us to cover the c= ost >>>> of repair. He is a Tier 1 client who has been on services with us for >>>> years, and I would like to do what we can to keep him happy. >>>> >>>> Thanks, >>>> *Alysce Craig | Columbus General Manager* >>>> Email: alysce.craig@thekey.com >>>> M: (220) 262-1580 O: (614) 481-8888 >>>> TheKey.com >>>> TheKey.com [image: TheKey] >>>> >>>> >>> --000000000000b9423706350aceb9 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello, Can we offer him a check, he is able to legally sign the settlement agreem= ent himself.=C2=A0 Thank= you!=C2=A0 Alysce=C2=A0= On Tue, May 13, 2025 at 4:35=E2=80=AFPM Steve Koyanagi < skoyanagi@thekey.com > wrote: Alysce, would we want to= offer this client a check or a service credit? In addit= ion, is the client legally able to sign a release for him/herself or is the= re a POA? I'll need to know who will be signing a settlement agreement.= =C2=A0 Let me