--0000000000008eb9c30602938184 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Crystal responded to me with a completely blank email yesterday. In terms of her hours , Her MPI Budget covers $4200 and there should be $2205 privately funded. So if any arrears it should only be from the privately funded portion. On Thu, Aug 10, 2023 at 10:42=E2=80=AFAM Timothy Thomas wro= te: > Any news on this. We need a resolution or we pull service by EOD. Thanks > > On Tue, Aug 8, 2023 at 2:54=E2=80=AFPM Michelle Hudgins michelle.hudgins@thekey.com> wrote: > >> Added @John Janiga as he is handling Winnipeg. >> >> On Tue, Aug 8, 2023 at 12:57=E2=80=AFPM Ali Malik = wrote: >> >>> Ok this is a concern then, >>> >>> We should look at suspending care if the client does not provide paymen= t >>> info for their portion. >>> >>> @Timothy Thomas @Cheryl Cartwright >>> How should we proceed? >>> >>> @Michelle Hudgins When you call MPI, >>> please provide us an update here. >>> >>> thank you, >>> >>> On Tue, Aug 8, 2023 at 12:54=E2=80=AFPM Brian Boxall wrote: >>> >>>> We have scheduled hours in excess of the MPI budget >>>> >>>> On Tue, Aug 8, 2023 at 11:41=E2=80=AFAM Ali Malik wrote: >>>> >>>>> Hey Brian, >>>>> >>>>> I believe this client is MPI. >>>>> >>>>> @Michelle Hudgins We need to contact >>>>> MPI asap and see where they are at with payments and how much they ar= e >>>>> going to pay. >>>>> >>>>> thank you, >>>>> >>>>> >>>>> >>>>> On Tue, Aug 8, 2023 at 12:32=E2=80=AFPM Brian Boxall >>>>> wrote: >>>>> >>>>>> The client has been ignoring requests for PAD.She viewed them >>>>>> electronically but denies she received them. >>>>>> >>>>>> I have documented 3 attempts to reach out , 3 weeks in a row. >>>>>> >>>>>> >>>>>> >>>>>> On Tue, Aug 8, 2023 at 10:46=E2=80=AFAM Sumira Suthesan >>>>> sumira.suthesan@thekey.com> wrote: >>>>>> >>>>>>> Hi Brian, >>>>>>> >>>>>>> The amount is $11,199.57. >>>>>>> Please see attached invoices. >>>>>>> >>>>>>> Thanks, >>>>>>> Sumira >>>>>>> >>>>>>> On Mon, Aug 7, 2023 at 8:16=E2=80=AFAM Brian Boxall >>>>>>> wrote: >>>>>>> >>>>>>>> Could you let me know if they are in arrears? >>>>>>>> >>>>>>>> And if so, by how much? >>>>>>>> >>>>>>>> Thank you! >>>>>>>> >>>>>>>> >>>>>>>> Brian Boxall >>>>>>>> >>>>>>>> Client Success Manager >>>>>>>> >>>>>>>> Direct 431 887 1785 >>>>>>>> >>>>>>>> Office 204 489 6000 >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> TheKey.ca >>>>>>>> >>>>>>>> [image: TheKey] >>>>>>>> >>>>>>>> >>>>>> >>>>>> -- >>>>>> Brian Boxall >>>>>> >>>>>> Client Success Manager >>>>>> >>>>>> Direct 431 887 1785 >>>>>> >>>>>> Office 204 489 6000 >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> TheKey.ca >>>>>> >>>>>> [image: TheKey] >>>>>> >>>>>> >>>>> >>>>> -- >>>>> *Ali Malik* >>>>> Manager - Financial Operations >>>>> >>>>> >>>> >>>> -- >>>> Brian Boxall >>>> >>>> Client Success Manager >>>> >>>> Direct 431 887 1785 >>>> >>>> Office 204 489 6000 >>>> >>>> >>>> >>>> >>>> >>>> TheKey.ca >>>> >>>> [ima