--000000000000188475062394b509 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Sorry about that, I was waiting for some kind of message from Mark saying the changes were complete. The email thread looked like there was still conversation going back and forth between you two. GW Gabrielle Wolfe * Head of Contact Center* gwolfe@thekey.com +1-360-502-3020 TheKey.com [image: TheKey] On Thu, Oct 3, 2024 at 6:58=E2=80=AFAM Timothy Thomas wrote= : > Hi Gabrielle, > > Further to our discussion earlier this week. Please see the email below. > The offices in the midwest open at 9am. Can we correct this in your syste= m? > > Thanks > > ---------- Forwarded message --------- > From: Danielle James > Date: Thu, Oct 3, 2024 at 9:40=E2=80=AFAM > Subject: Re: : Amanda Walton | Transfer Message/Transfer - St. Louis St. > Louis > To: TheKey Call Center > Cc: greatlakes-scheduling@thekey.com , > Timothy Thomas > > > The office does not open until 9 am. > > Danielle James LPN > *Milwaukee General Manager * > *Please note my email has changed:* > danielle.james@thekey.com > (414) 309-4827 > (414) 219-0300 > TheKey.com > [image: TheKey] > > > On Thu, Oct 3, 2024 at 8:34=E2=80=AFAM TheKey Call Center callcenter-support@thekey.com> wrote: > >> Hello St. Louis! >> >> A new interaction was handled for your office by the call center. >> >> Case* #**00264741 * >> >> >> >> *Case Detail* >> >> Case Open - 10/3/2024, 8:34 AM >> >> Subject - Amanda Walton | Transfer >> >> Call Type - Message/Transfer >> >> Primary Disposition - >> >> >> Notes- CG Amanda Walton (618) 975-5334 called back and stated that her >> client is telling her that she is not wanted for today and is refusing c= are >> for today. I reached out to the office as the office was open, I reached >> out to advise of the situation. I spoke with a member of staff who took = the >> call. =E2=80=93Brittany B. >> >> >> Caller Name- >> >> Caller Type- Care Giver >> >> Caller Phone- >> >> =EF=BB=BFCaller Mobile- >> >> Client Name- Sarah Roberts >> >> Caregiver Name- Amanda Walton >> >> >> Office- St. Louis >> >> ClearCare Location- St. Louis >> >> >> For any questions please email callcenter-support@thekey.com >> > --000000000000188475062394b509 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Sorry about that, I was waiting for some kind of message f= rom Mark saying the changes were complete.=C2=A0 The email thread looked li= ke there was still conversation going back and forth between you two. GW Gabrielle Wolfe Head of Contact Center gwolfe@thekey.com +1-360-502-3020 <font style=3D"color:rgb(77,7