Re: : Amanda Walton | Transfer Message/Transfer - St. Louis St. Louis

--000000000000089e69062394d949 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Should be fixed now. Thanks! GW Gabrielle Wolfe * Head of Contact Center* gwolfe@thekey.com +1-360-502-3020 TheKey.com [image: TheKey] On Thu, Oct 3, 2024 at 9:04=E2=80=AFAM Gabrielle Wolfe = wrote: > Sorry about that, I was waiting for some kind of message from Mark saying > the changes were complete. The email thread looked like there was still > conversation going back and forth between you two. > > GW > > Gabrielle Wolfe > > * Head of Contact Center* > gwolfe@thekey.com > +1-360-502-3020 > TheKey.com > [image: TheKey] > > > On Thu, Oct 3, 2024 at 6:58=E2=80=AFAM Timothy Thomas wro= te: > >> Hi Gabrielle, >> >> Further to our discussion earlier this week. Please see the email below. >> The offices in the midwest open at 9am. Can we correct this in your syst= em? >> >> Thanks >> >> ---------- Forwarded message --------- >> From: Danielle James >> Date: Thu, Oct 3, 2024 at 9:40=E2=80=AFAM >> Subject: Re: : Amanda Walton | Transfer Message/Transfer - St. Louis St. >> Louis >> To: TheKey Call Center >> Cc: greatlakes-scheduling@thekey.com , >> Timothy Thomas >> >> >> The office does not open until 9 am. >> >> Danielle James LPN >> *Milwaukee General Manager * >> *Please note my email has changed:* >> danielle.james@thekey.com >> (414) 309-4827 >> (414) 219-0300 >> TheKey.com >> [image: TheKey] >> >> >> On Thu, Oct 3, 2024 at 8:34=E2=80=AFAM TheKey Call Center > callcenter-support@thekey.com> wrote: >> >>> Hello St. Louis! >>> >>> A new interaction was handled for your office by the call center. >>> >>> Case* #**00264741 * >>> >>> >>> >>> *Case Detail* >>> >>> Case Open - 10/3/2024, 8:34 AM >>> >>> Subject - Amanda Walton | Transfer >>> >>> Call Type - Message/Transfer >>> >>> Primary Disposition - >>> >>> >>> Notes- CG Amanda Walton (618) 975-5334 called back and stated that her >>> client is telling her that she is not wanted for today and is refusing = care >>> for today. I reached out to the office as the office was open, I reache= d >>> out to advise of the situation. I spoke with a member of staff who took= the >>> call. =E2=80=93Brittany B. >>> >>> >>> Caller Name- >>> >>> Caller Type- Care Giver >>> >>> Caller Phone- >>> >>> =EF=BB=BFCaller Mobile- >>> >>> Client Name- Sarah Roberts >>> >>> Caregiver Name- Amanda Walton >>> >>> >>> Office- St. Louis >>> >>> ClearCare Location- St. Louis >>> >>> >>> For any questions please email callcenter-support@thekey.com >>> >> --000000000000089e69062394d949 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Should be fixed now. Thanks! = GW Gabrielle Wolfe Head of Contact Center gwolfe@thekey.com <font style=3D"color:rgb(77,77,79)!important;font-family:Arial,Helveti=