----==_mimepart_683a027194b4b_c62895c8979318d Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Carolyn, Thank you for the information. What were the poor choice= of words? Additionally can you clarify the exact reason for termination = (example, insubordination, misconduct, violation of policy?) and do we ha= ve the incidents leading up to termination and following termination well= documented? Thank you, Kathryn Nester HR Business Support Te= am If you require immediate assistance, please contact the HR Servic= e Center at 1.888.874.8088 = On Fri, May 30 3:04 PM , Carolyn <carolyn.daoust@thekey.com> wrote: = The aggression was in the form of tone of voice, rudeness and poor choic= e of words. = There was no physical aggression however he was asked to remove himself = from the conversation in every conversation we had with her and he refuse= d. = = They accused us of not knowing the law, she said we are the reason she i= s homeless, that we don't pay her enough, that we changed her salary = without advising her, that we had her work too many days (which she agree= d to), that we never issued a new contract when the tasks and hours chang= es with the client. = = = Carolyn Daoust = = Gestionnaire des Ressources Humaines/Employee Care Manager = Ressources Humaines/Human Resources 514-907-5065 = TheKey.ca = = = = = = = = = On Fri, May 30, 2025 at 1:10=E2=80=AFPM Kathryn Nester <knester@theke= y.com> wrote: = = = Hi Carolyn, = Thank you for reaching out. Before I can recommend next steps: = = Can you tell me what exactly the aggression looks like in these incident= s? (tone of voice, threats, physical violence, etc). = = What specific allegations did they make? = = Are the details of these incidents well documented in the caregivers cle= arcare file? = = Thank you, = Kathryn = = = On Fri, May 30, 2025 at 12:47=E2=80=AFPM Carolyn Daoust <carolyn.daou= st@thekey.com> wrote: = = = = No. = = Carolyn Daoust = = Gestionnaire des Ressources Humaines/Employee Care Manager = Ressources Humaines/Human Resources 514-907-5065 = TheKey.ca = = = = = = On Fri, May 30, 2025 at 12:47=E2=80=AFPM Timothy Thomas <tt@thekey.co= m> wrote: = = = Was hr and Kathryn looped in on the original termination? = = = On Fri, May 30, 2025 at 12:43=E2=80=AFPM Carolyn Daoust <carolyn.daou= st@thekey.com> wrote: = = = = Hi Everyone. = = We have had many issues with Monika Josza. She has always bothered us wi= th wanting more money etc...we increased her to keep her on the case that= she was on. = When requesting a higher salary, she called the office and spoke to myse= lf as well as others, with her male cousin on the line as well. He is ver= y aggressive and takes over the conversation when Monika is more than cap= able of communicating with us. = She blamed us for losing her apartment because she does not make enough = money. She did call off quite a bit and had she not, she would have been = making overtime hours