Re: Issue with Caregiver (Monika Jozsa)

--00000000000040cfd006365f1534 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable The aggression was in the form of tone of voice, rudeness and poor choice of words. There was no physical aggression however he was asked to remove himself from the conversation in every conversation we had with her and he refused. They accused us of not knowing the law, she said we are the reason she is homeless, that we don't pay her enough, that we changed her salary without advising her, that we had her work too many days (which she agreed to), that we never issued a new contract when the tasks and hours changes with the client. *Carolyn Daoust* Gestionnaire des Ressources Humaines/Employee Care Manager Ressources Humaines/Human Resources 514-907-5065 TheKey.ca [image: TheKey] On Fri, May 30, 2025 at 1:10=E2=80=AFPM Kathryn Nester = wrote: > Hi Carolyn, > > Thank you for reaching out. Before I can recommend next steps: > > Can you tell me what exactly the aggression looks like in these incidents= ? > (tone of voice, threats, physical violence, etc). > > What specific allegations did they make? > > Are the details of these incidents well documented in the caregivers > clearcare file? > > Thank you, > Kathryn > > On Fri, May 30, 2025 at 12:47=E2=80=AFPM Carolyn Daoust > wrote: > >> No. >> >> *Carolyn Daoust* >> >> Gestionnaire des Ressources Humaines/Employee Care Manager >> Ressources Humaines/Human Resources >> >> 514-907-5065 >> >> TheKey.ca >> >> [image: TheKey] >> >> >> >> On Fri, May 30, 2025 at 12:47=E2=80=AFPM Timothy Thomas = wrote: >> >>> Was hr and Kathryn looped in on the original termination? >>> >>> On Fri, May 30, 2025 at 12:43=E2=80=AFPM Carolyn Daoust >> carolyn.daoust@thekey.com> wrote: >>> >>>> Hi Everyone. >>>> >>>> We have had many issues with Monika Josza. She has always bothered us >>>> with wanting more money etc...we increased her to keep her on the case= that >>>> she was on. >>>> When requesting a higher salary, she called the office and spoke to >>>> myself as well as others, with her male cousin on the line as well. He= is >>>> very aggressive and takes over the conversation when Monika is more th= an >>>> capable of communicating with us. >>>> She blamed us for losing her apartment because she does not make enoug= h >>>> money. She did call off quite a bit and had she not, she would have be= en >>>> making overtime hours. >>>> The week of May 12th, the client decided to reduce the hours since he >>>> was always letting her go early (she was always paid the full shift). = She >>>> was upset and came to the office on May 14th with her male cousin. Nik= ita >>>> and I were at the office and we felt very uncomfortable due to their >>>> aggressiveness. She demanded a new contract, which does not exist...I = did >>>> send her the original one from when she was hired. They were very accu= sing >>>> and rude, saying they know the law and that the lawyers would be conta= cting >>>> us etc... I drove Nikita ho