--00000000000091250c0606faa663 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good point! Do you want us to try to push it live today? I definitely do not want it to go live on a Friday and then have friday night plus 3 days where issues might happen but support staff is out of office. GW Gabrielle Wolfe * Please note my email has changed: * gwolfe@thekey.com +1-360-502-3020 TheKey.com [image: TheKey] On Thu, Oct 5, 2023 at 9:28=E2=80=AFAM Timothy Thomas wrote= : > FYI Monday is a holiday in Canada so we are closed. > > On Thu, Oct 5, 2023 at 12:27=E2=80=AFPM Gabrielle Wolfe wrote: > >> Let's shoot for Monday so we have some business days after golive to mak= e >> sure we have people available to address any issues. >> >> I'll send the DIDs shortly Mark. >> >> Thanks! >> >> GW >> >> Gabrielle Wolfe >> * Please note my email has changed: * >> gwolfe@thekey.com >> +1-360-502-3020 >> TheKey.com >> [image: TheKey] >> >> >> On Thu, Oct 5, 2023 at 7:42=E2=80=AFAM Mark Warner >> wrote: >> >>> Great! Once I have the DIDs from Gabrielle, that'll be the sign the >>> Call Center is ready for your Intake calls. At that point, we'll set u= p a >>> date/time when you'd like to actually implement. >>> >>> Thanks! >>> >>> On Thu, Oct 5, 2023 at 9:33=E2=80=AFAM Timothy Thomas w= rote: >>> >>>> Yes that's correct Mark >>>> >>>> On Thu, Oct 5, 2023 at 10:22=E2=80=AFAM Mark Warner >>>> wrote: >>>> >>>>> I believe all I need are the DIDs. Thanks, Gabrielle! >>>>> >>>>> Timothy / Joey - Just for confirmation ... this is currently only for >>>>> Closed hours and only on applicable English IVR menus, correct? >>>>> >>>>> Calgary >>>>> W. Vancouver >>>>> Montreal >>>>> Ontario >>>>> Winnipeg >>>>> >>>>> Thanks! >>>>> >>>>> On Thu, Oct 5, 2023 at 7:45=E2=80=AFAM Gabrielle Wolfe >>>>> wrote: >>>>> >>>>>> If you're talking about urgent after hours staffing, potentially las= t >>>>>> week of October or first week of November. But we still need to tal= k >>>>>> through the French piece. >>>>>> >>>>>> If you're talking about intakes, @Mark Warner >>>>>> where are we at on that in terms of what >>>>>> you need to make the changes. DIDs from me and anything else? >>>>>> >>>>>> Thanks! >>>>>> >>>>>> GW >>>>>> >>>>>> Gabrielle Wolfe >>>>>> * Please note my email has changed: * >>>>>> gwolfe@thekey.com >>>>>> +1-360-502-3020 >>>>>> TheKey.com >>>>>> [image: TheKey] >>>>>> >>>>>> >>>>>> On Wed, Oct 4, 2023 at 9:02=E2=80=AFAM Timothy Thomas wrote: >>>>>> >>>>>>> Great. >>>>>>> >>>>>>> Gabrielle I know you're busy with the Frax changes on the US side. >>>>>>> When do you think we can launch After-hours / Weekends for Canada? >>>>>>> >>>>>>> On Wed, Oct 4, 2023 at 11:37=E2=80=AFAM Joey Taylor >>>>>>> wrote: >>>>>>> >>>>>>>> Hey Mark, >>>>>>>> >>>>>>>> Sorry for the late reply. We have not received any more errant >>>>>>>> calls on these numbers. >>>>>>>> >>>>>>>> Thank you for making the changes, >>>>>>>> >>>>>>>> On Mon, Oct 2, 2023 at 10:18=E2=8