--0000000000008c54920606faa9e4 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Also @Mark Warner did you make them ring groups for us to transfer urgent fast starts to, or @Timothy Thomas would you rather not get transfers and just get emails? GW Gabrielle Wolfe * Please note my email has changed: * gwolfe@thekey.com +1-360-502-3020 TheKey.com [image: TheKey] On Thu, Oct 5, 2023 at 9:30=E2=80=AFAM Gabrielle Wolfe = wrote: > Good point! Do you want us to try to push it live today? I definitely d= o > not want it to go live on a Friday and then have friday night plus 3 days > where issues might happen but support staff is out of office. > > GW > > Gabrielle Wolfe > * Please note my email has changed: * > gwolfe@thekey.com > +1-360-502-3020 > TheKey.com > [image: TheKey] > > > On Thu, Oct 5, 2023 at 9:28=E2=80=AFAM Timothy Thomas wro= te: > >> FYI Monday is a holiday in Canada so we are closed. >> >> On Thu, Oct 5, 2023 at 12:27=E2=80=AFPM Gabrielle Wolfe >> wrote: >> >>> Let's shoot for Monday so we have some business days after golive to >>> make sure we have people available to address any issues. >>> >>> I'll send the DIDs shortly Mark. >>> >>> Thanks! >>> >>> GW >>> >>> Gabrielle Wolfe >>> * Please note my email has changed: * >>> gwolfe@thekey.com >>> +1-360-502-3020 >>> TheKey.com >>> [image: TheKey] >>> >>> >>> On Thu, Oct 5, 2023 at 7:42=E2=80=AFAM Mark Warner >>> wrote: >>> >>>> Great! Once I have the DIDs from Gabrielle, that'll be the sign the >>>> Call Center is ready for your Intake calls. At that point, we'll set = up a >>>> date/time when you'd like to actually implement. >>>> >>>> Thanks! >>>> >>>> On Thu, Oct 5, 2023 at 9:33=E2=80=AFAM Timothy Thomas = wrote: >>>> >>>>> Yes that's correct Mark >>>>> >>>>> On Thu, Oct 5, 2023 at 10:22=E2=80=AFAM Mark Warner >>>>> wrote: >>>>> >>>>>> I believe all I need are the DIDs. Thanks, Gabrielle! >>>>>> >>>>>> Timothy / Joey - Just for confirmation ... this is currently only fo= r >>>>>> Closed hours and only on applicable English IVR menus, correct? >>>>>> >>>>>> Calgary >>>>>> W. Vancouver >>>>>> Montreal >>>>>> Ontario >>>>>> Winnipeg >>>>>> >>>>>> Thanks! >>>>>> >>>>>> On Thu, Oct 5, 2023 at 7:45=E2=80=AFAM Gabrielle Wolfe >>>>>> wrote: >>>>>> >>>>>>> If you're talking about urgent after hours staffing, potentially >>>>>>> last week of October or first week of November. But we still need = to talk >>>>>>> through the French piece. >>>>>>> >>>>>>> If you're talking about intakes, @Mark Warner >>>>>>> where are we at on that in terms of what >>>>>>> you need to make the changes. DIDs from me and anything else? >>>>>>> >>>>>>> Thanks! >>>>>>> >>>>>>> GW >>>>>>> >>>>>>> Gabrielle Wolfe >>>>>>> * Please note my email has changed: * >>>>>>> gwolfe@thekey.com >>>>>>> +1-360-502-3020 >>>>>>> TheKey.com >>>>>>> [image: TheKey] >>>>>>> >>>>>>> >>>>>>> On Wed, Oct 4, 2023 at 9:02=E2=80=AFAM Timothy Thomas wrote: >>>>>>> >>>>>>>> Great. >>>>>>>> >>>>>>>> Gabrielle