This is a multipart message in MIME format. ------=_NextPart_000_07CB_01DA26CC.4ACD66D0 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I have access to it, but I don=E2=80=99t know enough about the system = really, I will have to investigate it. The system just shows a bunch of = dollar amounts. I was asking if I needed to investigate it more, but I = think everything is posted. We just refunded it back to the daughter. = The credits that have not been refunded have been applied. I was able to = account for everything that is on the account in clear care.=20 =20 Do you not think they owe the balance that is showing on the account? Is = that what the issue is? =20 From: Timothy Thomas =20 Sent: Monday, December 4, 2023 4:07 PM To: Sharon Speirs Cc: Bridget Peppers ; Carolina Orosa = ; Daniel Barakat ; = brian.fialko@thekey.com; lisa.barker@thekey.com Subject: Re: Anne Kober =20 Who does? =20 On Mon, Dec 4, 2023 at 4:32=E2=80=AFPM Sharon Speirs > wrote: I really think Bambara needs to be looked into as there were credits and = debits in there that do not look like they were applied but I cannot = investigate as I don=E2=80=99t have access. =20 Sharon=20 On Mon, Dec 4, 2023 at 1:19=E2=80=AFPM Timothy Thomas > wrote: Sharon, can you make it work with the spreadsheet? We can put it on = letterhead if that works. =20 On Mon, Dec 4, 2023 at 3:26=E2=80=AFPM > wrote: Since those invoices are not paid now the only thing, I can do is create = a spreadsheet. Which is why I am sending the spreadsheet. I do have = payment dates on it, but all the payments say check, but I know that = isn=E2=80=99t how they were paid. We are having problems getting into = Converge right now. I am in the process of trying to fix that. I do know = the $4447.65 was from the daughter=E2=80=99s credit card. =20 Unfortunately, there isn=E2=80=99t much more I can provide right now.=20 =20 From: Sharon Speirs >=20 Sent: Monday, December 4, 2023 2:11 PM To: lisa.barker@thekey.com =20 Cc: Carolina Orosa >; = Timothy Thomas >; = brian.fialko@thekey.com ; Bridget = Peppers = >; Daniel Barakat > Subject: Re: Anne Kober =20 Thank you for taking the time with this Lisa and it makes sense to me = but I really need something that clearly shows all the invoices paid and = how they were paid, then the invoices that were refunded and will = clearly show that they were not paid from any other account ( he is = saying that other accounts were debited) - is there some kind of = statement that will break it all down as everything in clear care is not = making sense. Let me know Sharon =20 On Mon, Dec 4, 2023 at 7:55=E2=80=AFAM > wrote: Good Morning everyone, =20 I apologize for the delay I have investigated the issue on this client = and attached a spreadsheet of what I can tell happened.=20 =20 It looks like in September we received $3719.10 in payments which we = refunded on 10/19/2023 per a request from Roxanne in ticket 532377. I = cannot tell if we did a ref