--00000000000084dea405e5cdd97b Content-Type: multipart/alternative; boundary="00000000000084dea205e5cdd97a" --00000000000084dea205e5cdd97a Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks Audra I will use !! Carol Miller, Regional Director of Operations, Connecticut Please note my email has changed: carol.miller@TheKey.com (443) 417-4274 TheKey.com=EF=BF=BC On Tue, Aug 9, 2022, 7:57 AM Audra Williams wrote: > Hi Team Angie! > > I shared this with Tim, but thought that you all may benefit from it as > well. My push on the Great Lakes for the next 2 weeks is to get our CG > Connect App Usage as close to 100% as possible. I asked the team to send > out a blast to the CG's and we are doing a drawing as well. Please feel > free to copy and paste!! > > > Hi Team Great Lakes! > > Our huge initiative in the next 2 weeks will be getting ALL of our > caregivers using the app. Our goal is to have all of the offices in The > Great Lakes at 95%!! I am going to list out a few items that will be > helpful for the internal team to be able to walk the caregiver through th= e > app. > > Effective today, 8/8/22, we will no longer "just" clock the CG in and > out. They must use the app. If a caregiver doesn=E2=80=99t have a smart= phone, please > mark them with the =E2=80=9CNo smartphone/Old tech=E2=80=9D tag in their = ClearCare profile. > They can continue to use telephony to clock in and out and this will not > hurt our scores. > > Here > are > the slides that will help walk you through the CG Connect 2.0. The App > support team can assist from 5am-5pm via email, app-support@thekey.com or > the CG can call or text *(925) 359-9083. *I would suggest to the CG to > take screen shots of the issue and send it to that number. We can also us= e > this email and phone number for assistance. > > If a caregiver calls in and says it is saying they are getting a message > that they are in the wrong place, still have them clock in and the app wi= ll > ask them to give a reason. Then please email/text the app team the detail= s > so that they can help to correct the issue. > > Please send out a blast through ClearCare to all CG's tomorrow. I have > created a template for you to use. Please designate one person from the > office to complete this blast. > > *$*Chance to win Gas Cards | TheKey Caregiver Connect App*$* > If you have not done so already, please download our Caregiver App and > enter your name in a drawing! Every time you clock in and out on your app > you will get entered into a drawing. Clocking in and out on the app will = be > *mandatory* unless you do not have a smartphone. This app is designed for > you and to make your experience AWESOME! > > Having issues with the app, text or call *(925) 359-9083 *or email > app-support@thekey.com with screenshots and your issue. There will be 10 > lucky winners with the Grand Prize being $250! Winners will be announced > August 29th!! > > [image: Image-1.png] > > > -- > Audra Wil