--000000000000b4b12f0615333241 Content-Type: multipart/alternative; boundary="000000000000b4b12c061533323f" --000000000000b4b12c061533323f Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable ---------- Forwarded message --------- From: domaine@domainebuilder.com Date: Wed, Apr 3, 2024 at 10:50=E2=80=AFAM Subject: RE: Yolanda Favretto (Montreal) - Differing Amounts & Bank Fee on Invoice 52489 - [#712138] To: Marc Atkinson Cc: joey.taylor@thekey.com , nmoreau@thekey.com , djacobs@thekey.com , Tim Thomas Hello Marc, I am in receipt of Invoice No. 52703 (attached), and once again, the credit for the erroneous charge of $17.50 on Invoice 52489 does not appear on this invoice. Despite your affirmations that this credit will be applied, this is now the 3rd time I am advising you of this continuous error. I look forward to your reply and quick resolution of this issue. Regards, Dario Favretto *From:* Marc Atkinson *Sent:* Wednesday, March 27, 2024 11:53 AM *To:* domaine@domainebuilder.com *Cc:* joey.taylor@thekey.com; nmoreau@thekey.com; djacobs@thekey.com *Subject:* Fwd: Yolanda Favretto (Montreal) - Differing Amounts & Bank Fee on Invoice 52489 - [#712138] Hi Dario, We apologize for the inconvenience. This credit will be applied right away and a new invoice will be sent to you as soon as possible. Thank you. Regards, Marc Atkinson Billing Help Desk 866-226-1702 billing@thekey.com 8:00AM-5:00PM EST Monday-Friday On Wed, 27 Mar at 11:45 AM , Yolanda Favretto (Montreal) wrote: Hello Marc, We are in receipt of this week=E2=80=99s invoice, No. 52565, attached. Kindly note that the credit of $17.50 does not appear on the invoice. Please advise. Regards, Dario Favretto From: Marc Atkinson *Sent:* Tuesday, March 26, 2024 9:57 AM *To:* domaine@domainebuilder.com *Cc:* joey.taylor@thekey.com; nmoreau@thekey.com; djacobs@thekey.com *Subject:* Fwd: Yolanda Favretto (Montreal) - Differing Amounts & Bank Fee on Invoice 52489 - [#712138] Hi Dario, We apologize for you receiving Invoice 52489 with the bank fee of $17.50. There is a credit on Yolanda's account for this amount, which will be applied to this week's invoice. We will not be billing the bank fee any longer. Please let us know if you need any further assistance or documentation at this time. Thank you! Regards, Marc Atkinson Billing Help Desk 866-226-1702 billing@thekey.com 8:00AM-5:00PM EST Monday-Friday 712138:611100 712138:611100 --=20 Joey Taylor *Directeur G=C3=A9n=C3=A9ral/**General Manager* 514-907-5065 TheKey.ca [image: TheKey] --000000000000b4b12c061533323f Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable ---------- Forwarded message --------- From: domaine@domainebuilder.com < domaine@domainebuilder.com >= ; Date: Wed, Apr 3, 2024 at 10:50=E2=80=AFAM Subject: RE: Yola= nda Favretto (Montreal) - Differing Amounts & Bank Fee on Invoice 52489= - [#712138] To: Marc Atkinson < billing@thekey.com > Cc: joey.taylor@thekey