This is a multipart message in MIME format. ------=_NextPart_000_02EF_01DA8F0F.D93F59E0 Content-Type: multipart/alternative; boundary="----=_NextPart_001_02F0_01DA8F0F.D93F80F0" ------=_NextPart_001_02F0_01DA8F0F.D93F80F0 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Joey, =20 See below feedback I sent to the team with their leaders copied. My = apologies for the delay in getting back to you on this one, the teams = should know better than to resolve a ticket w/o a response back to = Yolanda and your team. =20 =20 =20 Elizabeth Clark=20 Director =20 =20 =20 From: Joey Taylor =20 Sent: Wednesday, April 3, 2024 8:51 AM To: Timothy Thomas ; Elizabeth Clark Subject: Fwd: Yolanda Favretto (Montreal) - Differing Amounts & Bank Fee = on Invoice 52489 - [#712138] =20 =20 ---------- Forwarded message --------- From: domaine@domainebuilder.com = > Date: Wed, Apr 3, 2024 at 10:50=E2=80=AFAM Subject: RE: Yolanda Favretto (Montreal) - Differing Amounts & Bank Fee = on Invoice 52489 - [#712138] To: Marc Atkinson > Cc: joey.taylor@thekey.com = >, = nmoreau@thekey.com >, djacobs@thekey.com = >, Tim Thomas > =20 Hello Marc,=20 =20 I am in receipt of Invoice No. 52703 (attached), and once again, the = credit for the erroneous charge of $17.50 on Invoice 52489 does not = appear on this invoice. =20 Despite your affirmations that this credit will be applied, this is now = the 3rd time I am advising you of this continuous error. =20 I look forward to your reply and quick resolution of this issue. =20 Regards, =20 Dario Favretto =20 =20 From: Marc Atkinson >=20 Sent: Wednesday, March 27, 2024 11:53 AM To: domaine@domainebuilder.com =20 Cc: joey.taylor@thekey.com ; = nmoreau@thekey.com ; djacobs@thekey.com = =20 Subject: Fwd: Yolanda Favretto (Montreal) - Differing Amounts & Bank Fee = on Invoice 52489 - [#712138] =20 Hi Dario, =20 We apologize for the inconvenience. This credit will be applied right = away and a new invoice will be sent to you as soon as possible.=20 =20 Thank you. =20 Regards, =20 Marc Atkinson Billing Help Desk 866-226-1702 billing@thekey.com =20 8:00AM-5:00PM EST Monday-Friday On Wed, 27 Mar at 11:45 AM , Yolanda Favretto (Montreal) = > wrote: = Hello Marc, =20 We are in receipt of this week=E2=80=99s invoice, No. 52565, attached. =20 Kindly note that the credit of $17.50 does not appear on the invoice. =20 Please advise. =20 Regards, =20 Dario Favretto =20 =20 From: Marc Atkinson >=20 Sent: Tuesday, March 26, 2024 9:57 AM To: domaine@domainebuilder.com =20 Cc: joey.taylor@thekey.com ; = nmoreau@thekey.com ; djacobs@thekey.com = =20 Subject: Fwd: Yolanda Favretto (Montreal) - Differing Amounts & Bank Fee = on Invoice 52489 - [#712138]=20 =20 Hi Dario, =20 We apologize for you receiving Invoice 52489 with the bank fee of = $17.50. There is a credit on Yolanda's account for this amount, which = will be applied to this week's invoice. We will not be billing the bank = fee any longer. Please let us know if you