--00000000000014992f05e1a9bf86 Content-Type: multipart/alternative; boundary="00000000000014992e05e1a9bf85" --00000000000014992e05e1a9bf85 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Awesome, thanks for the update. Have a great weekend, all! On Thu, Jun 16, 2022 at 5:03 PM Carolina Orosa wrote: > Thanks. This was already addressed. > > Sent from my iPhone > > On Jun 16, 2022, at 3:20 PM, Keri Thrush wrote: > > =EF=BB=BF > Hi Carolina, > > Please see the alert below from Medallia that has mentioned billing. Due > to potential limitations with your access in Medallia (will be resolved > early next week), the information from the link has been provided in the > screenshot. Please don't hesitate to reach out if you have any questions. > > [image: Screen Shot 2022-06-16 at 3.11.17 PM.png] > > > ---------- Forwarded message --------- > From: Medallia > Date: Mon, May 30, 2022 at 8:01 AM > Subject: Please Review: Billing Mentioned In Comment > To: Loving Home Care , Loving Home Care kthrush@thekey.com>, Loving Home Care , Loving > Home Care > > > A client mentioned billing in their comment. > > > Comments: Is there an option to receive bill confirmation via email rathe= r > than mailing out invoiced on a weekly basis. Even if this was done every > two weeks. Weekly mail confirmation is probably not necessary. The servic= es > for the most part have been good. There has been some hesitation on takin= g > my mother out as he mobility is not great and it can be a process. The on= e > main issue for the lower score is the minimum hours a week that is requir= ed > to have the services. Many seniors are on a fixed income so it makes it > difficult financially when imposing a 'minimum hours a week'. > > > Please click here to see the full survey response and learn more about th= e > client: https://hca.medallia.com/hca/respInvForm.do?surveyid=3D76596 > > --00000000000014992e05e1a9bf85 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Awesome, thanks for the update. Have a = great weekend, all! On Thu, Jun 16, 2022 at 5:03 PM Carolina Orosa <= ; corosa@homecareassistance= .com > wrote: Thanks. This was already addressed. Sent from my iPhone On Jun 16, 2022, at 3:20 PM, Keri Thrush < kthrush@thekey.com > wrote: =EF=BB=BF Hi Carolina, Please see the alert below from = Medallia that has mentioned=C2=A0billing. Due to potential limitations with= your access in Medallia (will be resolved early next week), the informatio= n from the link has been provided in the screenshot. Please don't hesit= ate to reach out if you have any questions.=C2=A0 = ---------- For= warded message --------- From: Medallia < noreply@app.medallia.com > Date: Mon, May 30, 2022 at 8:01 AM Subject: Please Review: Billing Me= ntioned In Comment To: Loving Home Care < ahodges@thekey.com >, Loving Home Care &l= t; kthrush@thekey.co= m >, Loving Home Care < lcastaneda@thekey.com >, Lovin