Re: Please Review: Billing Mentioned In Comment

--Apple-Mail-9C05158D-28F7-4806-B6EC-705F1D1DA2CF Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable Thanks. This was already addressed. Sent from my iPhone > On Jun 16, 2022, at 3:20 PM, Keri Thrush wrote: >=20 > =EF=BB=BF > Hi Carolina, >=20 > Please see the alert below from Medallia that has mentioned billing. Due t= o potential limitations with your access in Medallia (will be resolved early= next week), the information from the link has been provided in the screensh= ot. Please don't hesitate to reach out if you have any questions.=20 >=20 >=20 >=20 >=20 > ---------- Forwarded message --------- > From: Medallia > Date: Mon, May 30, 2022 at 8:01 AM > Subject: Please Review: Billing Mentioned In Comment > To: Loving Home Care , Loving Home Care , Loving Home Care , Loving Home Care >=20 >=20 > A client mentioned billing in their comment. >=20 >=20 >=20 > Comments: Is there an option to receive bill confirmation via email rather= than mailing out invoiced on a weekly basis. Even if this was done every tw= o weeks. Weekly mail confirmation is probably not necessary. The services fo= r the most part have been good. There has been some hesitation on taking my m= other out as he mobility is not great and it can be a process. The one main i= ssue for the lower score is the minimum hours a week that is required to hav= e the services. Many seniors are on a fixed income so it makes it difficult f= inancially when imposing a 'minimum hours a week'. >=20 >=20 >=20 > Please click here to see the full survey response and learn more about the= client: https://hca.medallia.com/hca/respInvForm.do?surveyid=3D76596 --Apple-Mail-9C05158D-28F7-4806-B6EC-705F1D1DA2CF Content-Type: multipart/related; type="text/html"; boundary=Apple-Mail-B95F766C-6126-45C0-B359-978DDA4AC0FE Content-Transfer-Encoding: 7bit --Apple-Mail-B95F766C-6126-45C0-B359-978DDA4AC0FE Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable Thanks. This was already addressed. Sent from my iPhone On Jun 16, 2022, at 3:20 PM, Keri Thrush <kthrush@thekey.com= > wrote: =EF=BB=BF Hi Carolina, Please see th= e alert below from Medallia that has mentioned billing. Due to potentia= l limitations with your access in Medallia (will be resolved early next week= ), the information from the link has been provided in the screenshot. Please= don't hesitate to reach out if you have any questions. = ---------- Forw= arded message --------- From: Medallia < noreply@app.medallia.com > Date: Mon, May 30, 2= 022 at 8:01 AM Subject: Please Review: Billing Mentioned In Comment To= : Loving Home Care < ahodges@thekey.= com >, Loving Home Care < kthr= ush@thekey.com >, Loving Home Care < lcastaneda@thekey.com >, Loving Home Care < eclark@thekey.com > A clien= t mentioned billing in their comment. Comments: Is there an option to receive bill confirmation via email rat= her than mailing out invoiced on a weekly basis. Even if this was done every= two weeks. Weekly mail confirmation is probably not necessary. The services for the most part have been good. There has been some hesitatio= n on taking my mother out as he mobility is not great and it can be a proces= s. The one main issue for the lower score is the minimum hours a week that i= s required to have the services. Many seniors are on a fixed income so it ma= kes it difficult financially when imposing a 'minimum hours a week'. = Please click here to see the full survey response and learn more about the c= lient: https://hca.medallia.com/hca/respInvForm.do?surveyid=3D= 76596 = --Apple-Mail-B95F766C-6126-45C0-B359-978DDA4AC0FE Content-Type: image/png; name="Screen Shot 2022-06-16 at 3.11.17 PM.png"; x-apple-part-url=ii_l4hl4upj0 Content-Disposition: inline; filename="Screen Shot 2022-06-16 at 3.11.17 PM.png" Content-Transfer-Encoding: base64 Content-Id: iVBORw0KGgoAAAANSUhEUgAABfMAAAMkCAYAAAAccrp3AAABQ2lDQ1BJQ0MgUHJvZmlsZQAAKJFj YGASSSwoyGFhYGDIzSspCnJ3UoiIjFJgf8bAxiDAwMvAwiCRmFxc4BgQ4ANUwgCjUcG3awyMIPqy Lsgs3nMaYT17puzc+aN9cY7b6UBM9SiAKyW1OBlI/wHi1OSCohIGBsYUIFu5vKQAxO4AskWKgI4C sueA2OkQ9gYQOwnCPgJWExLkDGTfALIFkjMSgWYwvgCydZKQxNOR2FB7QYA7wMNHwdjIwtWSkGvJ ACWpFSUg2jm/oLIoMz2jRMERGEqpCp55yXo6CkYGRkYMDKAwh6j+LAYOS0axUwixai8GBotMIOMv QizUnoFhSzjQG08QYmq+DAzCDgwMB30KEosS4Q5g/MZSnGZsBGHzFDEwsP74//+zLAMD+y6gkUX/ //+e+///3yUMDMw3GRgOFAIAvBJfAlaLJI4AAABWZVhJZk1NACoAAAAIAAGHaQAEAAAAAQAAABoA AAAAAAOShgAHAAAAEgAAAESgAgAEAAAAAQAABfOgAwAEAAAAAQAAAyQAAAAAQVNDSUkAAABTY3Jl ZW5zaG90IwLX9QAAAddpVFh0WE1MOmNvbS5hZG9iZS54bXAAAAAAADx4OnhtcG1ldGEgeG1sbnM6 eD0iYWRvYmU6bnM6bWV0YS8iIHg6eG1wdGs9IlhNUCBDb3JlIDYuMC4wIj4KICAgPHJkZjpSREYg eG1sbnM6cmRmPSJodHRwOi8vd3d3LnczLm9yZy8xOTk5LzAyLzIyLXJkZi1zeW50YXgtbnMjIj4K ICAgICAgPHJkZjpEZXNjcmlwdGlvbiByZGY6YWJvdXQ9IiIKICAgICAgICAgICAgeG1sbnM6ZXhp Zj0iaHR0cDovL25zLmFkb2JlLmNvbS9leGlmLzEuMC8iPgogICAgICAgICA8ZXhpZjpQaXhlbFlE aW1lbnNpb24+ODA0PC9leGlmOlBpeGVsWURpbWVuc2lvbj4KICAgICAgICAgPGV4aWY6UGl4ZWxY RGltZW5zaW9uPjE1MjM8L2V4aWY6UGl4ZWxYRGltZW5zaW9uPgogICAgICAgI