Fwd: 161566 Sylvia (private client) Anderson - Client Notification of Paper Check Payments For Invoices 859487 & 866113 & Discussion of Ongoing Payment Method - [#967009]

----==_mimepart_66fd63a2d5752_2263fc6559d3c3429287041 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Vanja and Sharon, We wanted to follow up to see if the email from = Monday has been reviewed yet? We have still yet to receive the paper cheq= ue that Lori advised was mailed to us on 9/21.=C2=A0 We need to deter= mine if we are going to be requiring the client to be on autopay with a P= AD. If so, can your office please explain our payment terms to her and al= so send her a PAD agreement through Pandadoc? Thank you! = = On Mon, 30 Sep at 11:06 AM , Marc Atkinson wrote:= = = Hi Vanja and Sharon, = = Please see the email below from Lori Roberts for client Sylvia Anderson = (https://hcavancouver.clearcareonline.ca/clients/1000000000072689/). = = Based on the paperwork in Clearcare, it does not seem that this client w= as ever approved to pay via paper check. There is some incomplete informa= tion in the client's private pay paperwork containing the client's PAD in= formation. But it is not enough for us to properly enter the information = into Versapay. = = Since no payments have yet to be processed, Lori mailed a cheque for the= first two invoices on 9/21. We have yet to receive or post it to the cli= ent's account. = = Can your office please confirm that payments need to be on autopay throu= gh the client's PAD? If so, can your office please connect with Lori to n= otify her of this and then send her the proper PAD form through Pandadoc?= = = Thank you. = = = = = = = = On Mon, 30 Sep at 10:58 AM , Marc Atkinson wrote:= = = Hi Lori, = = Thank you for your email. We will review this and get back to you as soo= n as possible, with any additional information that we need to provide. = = Regards, = = Marc Atkinson = Billing Help Desk = 866-226-1702 = billing@thekey.com = 8:00AM-5:00PM EST Monday-Friday = = = = = = On Sat, 28 Sep at 1:35 PM , Sylvia (private client) Anderson wrote: Hello, I mailed a cheque for the first two i= nvoices totalling $4435.99 on Saturday of last week. I will post the curr= ent invoice amount by cheque today. Thank you.=C2=A0 = Lori Roberts.=C2=A0 ----==_mimepart_66fd63a2d5752_2263fc6559d3c3429287041 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Vanja and Sharon, We wanted to follow up to see if the email from Monday h= as been reviewed yet? We have still yet to receive the paper cheque that = Lori advised was mailed to us on 9/21.=C2=A0 We need to determine if we are going to be requiring the= client to be on autopay with a PAD. If so, can your office please explai= n our payment terms to her and also send her a PAD agreement through Pand= adoc? Thank you! On Mon, 30 Sep at 11:06 AM , Marc Atkinson &l= t;billing@thekey.com> wrote: Hi Vanja and Sharon, Please see the email below from Lori Roberts for client = Sylvia Anderson ( https://hcavancouver.clearcareon= line.ca/clients/1000000000072689/ ). Based on the paperwork in Clearcare, it does not