Re: 161566 Sylvia (private client) Anderson - Client Notification of Paper Check Payments For Invoices 859487 & 866113 & Discussion of Ongoing Payment Method - [#967009]

--0000000000003df6c20623834371 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Marc Monday was a holiday and I am just looking at this now- we will follow up with the client tomorrow as Vanja is back in the office. This client is also a VCH client for 12 hours per day . I am fine with her paying by cheque but if we are using the wrong form I am not sure why that happened but if need be we will get the new form downloaded and filled out. There are some changes with the schedule as a private pay so all of this will be sorted tomorrow. Sharon Sharon, Speirs General Manager Vancouver, BC Office: 778.279.3634 sspeirs@thekey.com TheKey.ca [image: TheKey] On Wed, Oct 2, 2024 at 8:15=E2=80=AFAM Marc Atkinson w= rote: > Hi Vanja and Sharon, > > We wanted to follow up to see if the email from Monday has been reviewed > yet? We have still yet to receive the paper cheque that Lori advised was > mailed to us on 9/21. > > We need to determine if we are going to be requiring the client to be on > autopay with a PAD. If so, can your office please explain our payment ter= ms > to her and also send her a PAD agreement through Pandadoc? > > Thank you! > > On Mon, 30 Sep at 11:06 AM , Marc Atkinson wrote: > Hi Vanja and Sharon, > > Please see the email below from Lori Roberts for client Sylvia Anderson ( > https://hcavancouver.clearcareonline.ca/clients/1000000000072689/). > > Based on the paperwork in Clearcare, it does not seem that this client wa= s > ever approved to pay via paper check. There is some incomplete informatio= n > in the client's private pay paperwork containing the client's PAD > information. But it is not enough for us to properly enter the informatio= n > into Versapay. > > Since no payments have yet to be processed, Lori mailed a cheque for the > first two invoices on 9/21. We have yet to receive or post it to the > client's account. > > Can your office please confirm that payments need to be on autopay throug= h > the client's PAD? If so, can your office please connect with Lori to noti= fy > her of this and then send her the proper PAD form through Pandadoc? > > Thank you. > > > On Mon, 30 Sep at 10:58 AM , Marc Atkinson wrote: > Hi Lori, > > Thank you for your email. We will review this and get back to you as soon > as possible, with any additional information that we need to provide. > > Regards, > > Marc Atkinson > Billing Help Desk > 866-226-1702 > billing@thekey.com > 8:00AM-5:00PM EST Monday-Friday > > > On Sat, 28 Sep at 1:35 PM , Sylvia (private client) Anderson loriroberts2444@gmail.com> wrote: > Hello, I mailed a cheque for the first two invoices totalling $4435.99 on > Saturday of last week. I will post the current invoice amount by cheque > today. Thank you. > Lori Roberts. > > > 967009:611100 > --0000000000003df6c20623834371 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Marc Monday was a holiday and I am just looking at = this now- we will follow u