--0000000000002b827606192101c4 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Joey and Tim, Thank you. I will await to hear from you in regards to this account. *John Janiga* Collections Analyst 2 *john.janiga@thekey.com * *408-647-7538 * TheKey.com [image: TheKey] On Thu, May 23, 2024 at 11:46=E2=80=AFAM Joey Taylor wrote: > Let me figure this out with the son. > I want the business back. Possibly Ill ask for half and give him the rest > in free shifts to try someone new from us > > On Thu, May 23, 2024 at 11:43=E2=80=AFAM Timothy Thomas w= rote: > >> I suggest we offer half off. >> >> On Thu, May 23, 2024 at 10:25=E2=80=AFAM John Janiga >> wrote: >> >>> Hello Joey and Tim, >>> >>> I spoke with Jean Francis ( Son ) and he was not happy with the service >>> his father received and states he will not pay for Keneisha's shifts as= she >>> was reported to be sleeping on shifts and put his father's health in >>> jeopardy due to this activity. >>> >>> He also states that we recently charged two .01 cent transactions to hi= s >>> credit card. I don't believe or have not been informed that The Key was >>> charging CC's in this fashion. His credit card on file was run to pay = for >>> open invoices to which all declined to which he stated the transactions >>> were flagged for fraud based on the .01 activity. >>> >>> He stated that due to this improper care and suspicious payment activit= y >>> , he will not pay and will take this to his legal representation if we = do >>> not address this issue or continue any collection efforts. >>> >>> Furthermore, he did state that he would like to use us in the future >>> again or refer us to others in need of care, but stressed only if we c= an >>> resolve this issue amicably. >>> >>> Please let me know your thoughts on this matter. >>> >>> The total balance remaining due is $3,108 >>> >>> The next step we would take would be to place the account into hard >>> collections. >>> >>> Thank you for your assistance in this matter. >>> >>> Best Regards, >>> *John Janiga* >>> Collections Analyst 2 >>> *john.janiga@thekey.com * >>> *408-647-7538 * >>> TheKey.com >>> [image: TheKey] >>> >>> >> >> -- >> Tim Thomas >> Head of Canada Division >> *Please note my email has changed:* >> tt@TheKey.com >> (514) 591-9387 >> TheKey.ca >> [image: TheKey] >> > > > -- > > Joey Taylor > > *Directeur G=C3=A9n=C3=A9ral/**General Manager* > > 514-907-5065 > > TheKey.ca > > [image: TheKey] > --0000000000002b827606192101c4 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Joey and Tim,=C2=A0 Thank you. I = will await to hear from you in regards to this account. = John Janiga Col= lections Analyst 2=C2=A0 j= ohn.janiga@thekey.com 408-647-7538=C2=A0 T= heKey.com = On Thu, May 23, 2024= at 11:46=E2=80=AFAM Joey Taylor < j