--000000000000d1186c061920f4ea Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Let me figure this out with the son. I want the business back. Possibly Ill ask for half and give him the rest in free shifts to try someone new from us On Thu, May 23, 2024 at 11:43=E2=80=AFAM Timothy Thomas wro= te: > I suggest we offer half off. > > On Thu, May 23, 2024 at 10:25=E2=80=AFAM John Janiga > wrote: > >> Hello Joey and Tim, >> >> I spoke with Jean Francis ( Son ) and he was not happy with the service >> his father received and states he will not pay for Keneisha's shifts as = she >> was reported to be sleeping on shifts and put his father's health in >> jeopardy due to this activity. >> >> He also states that we recently charged two .01 cent transactions to his >> credit card. I don't believe or have not been informed that The Key was >> charging CC's in this fashion. His credit card on file was run to pay f= or >> open invoices to which all declined to which he stated the transactions >> were flagged for fraud based on the .01 activity. >> >> He stated that due to this improper care and suspicious payment activity >> , he will not pay and will take this to his legal representation if we d= o >> not address this issue or continue any collection efforts. >> >> Furthermore, he did state that he would like to use us in the future >> again or refer us to others in need of care, but stressed only if we ca= n >> resolve this issue amicably. >> >> Please let me know your thoughts on this matter. >> >> The total balance remaining due is $3,108 >> >> The next step we would take would be to place the account into hard >> collections. >> >> Thank you for your assistance in this matter. >> >> Best Regards, >> *John Janiga* >> Collections Analyst 2 >> *john.janiga@thekey.com * >> *408-647-7538 * >> TheKey.com >> [image: TheKey] >> >> > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.ca > [image: TheKey] > --=20 Joey Taylor *Directeur G=C3=A9n=C3=A9ral/**General Manager* 514-907-5065 TheKey.ca [image: TheKey] --000000000000d1186c061920f4ea Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Let me figure this out with the son. I want the busines= s back. Possibly Ill ask for half and give him the rest in free shifts to t= ry someone=C2=A0new from us On Thu, May 23, 2024 at 11:43=E2=80=AFAM Timothy= Thomas < tt@thekey.com > wrote: = I suggest we offer half off.=C2=A0 On Thu, May 23, 2024 at 10:25=E2=80=AFAM = John Janiga < john.janiga@thekey.com > wrote: Hello Joey and Tim, I spoke with Jean Francis ( Son ) and he was not happy with the service= his father received and states he will not pay for Keneisha's=C2=A0shi= fts as she was reported to be sleeping on shifts and put his father's h= ealth in jeopardy due to this activity.=C2=A0 He a= lso states that we recently charged two .01 cent transactions to his