--0000000000006d445e0631b9f41f Content-Type: multipart/alternative; boundary="0000000000006d445e0631b9f41e" --0000000000006d445e0631b9f41e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable You're welcome. On Tue, Apr 1, 2025 at 12:21=E2=80=AFPM Timon Page = wrote: > Thank you Michelle! > > Best regards, > * Timon Page * > General Manager, Ontario > *Please note my email address has changed:* > timon.page@thekey.com > Mobile: (437) 223-0841 > TheKey.com > > > > On Tue, Apr 1, 2025 at 12:20=E2=80=AFPM Michelle Hudgins michelle.hudgins@thekey.com> wrote: > >> Hello Everyone, >> >> I was able to add the credit card and the payment processed successfully >> for the total outstanding balance. >> >> Best, >> Michelle Hudgins >> >> On Tue, Apr 1, 2025 at 12:07=E2=80=AFPM Timon Page wrote: >> >>> I had added Cathy Saari to this email thread initially as she can add >>> context but noticed she hasn't been included in the subsequent replies.= I >>> have added her here again. >>> The clients' POA has repeatedly reached out to pay. She has changed the >>> billing address as that was a suggestion from the billing department fr= om >>> my understanding. >>> >>> Here is the email chain between the POA, Cathy and myself. As you can >>> see, the client is actively trying to pay. If we cut her off because of= our >>> inability to process her payment, this could result in the loss of othe= r >>> clients as her mother is a resident at a flex-site: >>> >>> >>> Re: Fwd: Payment issue - [#1075127] >>> Inbox >>> Search for all messages with label Inbox >>> Remove label Inbox from this conversation >>> Summarize this email >>> Cathy Saari >>> Thu, Mar 13, 2:47=E2=80=AFPM >>> to me >>> Hi Timon, >>> >>> We have been in contact with Sonja to resolve her issues with Versapay. >>> >>> Thanks, Cathy >>> >>> >>> Cathy Saari >>> Client Support Specialist | TheKey >>> 1-866-226-1702 >>> billing@thekey >>> Hours-8:00am -5:00pm EST M-F >>> >>> >>> >>> >>> On Thu, 13 Mar at 10:46 AM , Timon Page wrote: >>> Hello >>> >>> Please see email below. The client is unable to identify the issue with >>> her card. Please advise. >>> >>> Best regards, >>> * Timon Page* >>> General Manager, Ontario >>> *Please note my email address has changed:* >>> timon.page@thekey.com >>> Mobile: (437) 223-0841 >>> TheKey.com >>> >>> >>> *From:* Sonja Finocchiaro >>> *Date:* March 12, 2025 at 4:58:14=E2=80=AFPM EDT >>> *To:* Billing@thekey.com >>> *Cc:* Sonja Finocchiaro >>> *Subject:* *Payment issue* >>> >>> =EF=BB=BF >>> Good day, >>> >>> I received 2 invoices for payment for my mom=E2=80=99s care by your com= pany. I >>> have tried several times to use the link provided to make payment and i= t >>> doesn=E2=80=99t work. My mother=E2=80=99s name is Brigitta Repple. I do= n=E2=80=99t understand where >>> the issue lies? Could it be a wrong postal code on your end or improper >>> spelling of my name? I=E2=80=99m trying to think of possible barriers t= o completing >>> the