Re: 165669 Brigitta Repple - FIN-WELCOME CALL - Need PAF - [#1068508]

--0000000000000f54400631b9eccc Content-Type: multipart/alternative; boundary="0000000000000f543f0631b9eccb" --0000000000000f543f0631b9eccb Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you Michelle! Best regards, * Timon Page * General Manager, Ontario *Please note my email address has changed:* timon.page@thekey.com Mobile: (437) 223-0841 TheKey.com On Tue, Apr 1, 2025 at 12:20=E2=80=AFPM Michelle Hudgins wrote: > Hello Everyone, > > I was able to add the credit card and the payment processed successfully > for the total outstanding balance. > > Best, > Michelle Hudgins > > On Tue, Apr 1, 2025 at 12:07=E2=80=AFPM Timon Page wrote: > >> I had added Cathy Saari to this email thread initially as she can add >> context but noticed she hasn't been included in the subsequent replies. = I >> have added her here again. >> The clients' POA has repeatedly reached out to pay. She has changed the >> billing address as that was a suggestion from the billing department fro= m >> my understanding. >> >> Here is the email chain between the POA, Cathy and myself. As you can >> see, the client is actively trying to pay. If we cut her off because of = our >> inability to process her payment, this could result in the loss of other >> clients as her mother is a resident at a flex-site: >> >> >> Re: Fwd: Payment issue - [#1075127] >> Inbox >> Search for all messages with label Inbox >> Remove label Inbox from this conversation >> Summarize this email >> Cathy Saari >> Thu, Mar 13, 2:47=E2=80=AFPM >> to me >> Hi Timon, >> >> We have been in contact with Sonja to resolve her issues with Versapay. >> >> Thanks, Cathy >> >> >> Cathy Saari >> Client Support Specialist | TheKey >> 1-866-226-1702 >> billing@thekey >> Hours-8:00am -5:00pm EST M-F >> >> >> >> >> On Thu, 13 Mar at 10:46 AM , Timon Page wrote: >> Hello >> >> Please see email below. The client is unable to identify the issue with >> her card. Please advise. >> >> Best regards, >> * Timon Page* >> General Manager, Ontario >> *Please note my email address has changed:* >> timon.page@thekey.com >> Mobile: (437) 223-0841 >> TheKey.com >> >> >> *From:* Sonja Finocchiaro >> *Date:* March 12, 2025 at 4:58:14=E2=80=AFPM EDT >> *To:* Billing@thekey.com >> *Cc:* Sonja Finocchiaro >> *Subject:* *Payment issue* >> >> =EF=BB=BF >> Good day, >> >> I received 2 invoices for payment for my mom=E2=80=99s care by your comp= any. I >> have tried several times to use the link provided to make payment and it >> doesn=E2=80=99t work. My mother=E2=80=99s name is Brigitta Repple. I don= =E2=80=99t understand where >> the issue lies? Could it be a wrong postal code on your end or improper >> spelling of my name? I=E2=80=99m trying to think of possible barriers to= completing >> the transaction. Please let me know an alternate solution so I can get t= his >> paid. >> >> Thank you >> Sonja Finocchiaro >> Sent from my iPhone >> >> 1075127:611100 >> Timon Page >> Thu, Mar 13, 2:58=E2=80=AFPM >>