--000000000000ff816c05edc70d4a Content-Type: text/plain; charset="UTF-8" Dear Tim and Chuck, Thanks for your patience while Engineering has been looking into this. They are going to need some more time to determine the exact causes, but it's still looking like the issues are not Canada-specific or widespread. I'll get back to you ASAP with more information on each issue as we have it. Please of course let me know if you have any questions or concerns in the meantime. Thanks, Tori On Mon, Nov 14, 2022 at 2:34 PM Tori Porter-Martin wrote: > Dear Tim and Chuck, > > Thank you for flagging your app concerns to us last week. I have been > working with Product and Engineering to review the support issues related > to Canadian users; engineering is investigating the issues related to > deleted shifts appearing and being assigned to the incorrect user (one > report of this), as well as shifts not showing for caregivers in their > apps. From their investigation at this point they do not believe these > technical issues are specific to Canadian users, nor are they widespread. > They are aiming to have more answers by the end of the week and are working > with the ClearCare data team. Once they have more clarity we can determine > what the appropriate next steps are in terms of adoption pushes. > > The Daylight Saving and timezone issues that were affecting Canadian > caregivers have been resolved. > > I will send updates as soon as I have them; please let me know if you have > any questions in the meantime. > > Thanks and best, > Tori > > -- > *Tori Porter-Martin* > Director of Implementation and Support > > tori.portermartin@thekey.com > 410-991-9564 > TheKey.com > [image: TheKey] > -- *Tori Porter-Martin* Director of Implementation and Support tori.portermartin@thekey.com 410-991-9564 TheKey.com [image: TheKey] --000000000000ff816c05edc70d4a Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Dear Tim and Chuck, Thanks for your pat= ience while Engineering has been looking into this. They are going to need = some more time to determine the exact causes, but it's still looking li= ke the issues are not Canada-specific or widespread. I'll get back to y= ou ASAP with more information on each issue as we have it. Please of course= let me know if you have any questions or concerns in the meantime. Thanks, Tori=C2=A0 On Mon, Nov 14, 2022 at 2:34 P= M Tori Porter-Martin < to= ri.portermartin@thekey.com > wrote: Dear Tim and Chuck, Thank you for flagging your app concerns to us last week. I have bee= n working with Product and Engineering to review the support issues related= to Canadian users; engineering is investigating the issues related to dele= ted shifts appearing and being assigned to the incorrect user (one report o= f this), as well as shifts not showing for caregivers in their apps. From t= heir investigation at this point they do not believe these technical issues= are specific to Canadian users,=C2=A0nor