----==_mimepart_658dc987c68e0_23a3f890cc0dee05550085 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hello Team,=C2=A0 I was reviewing the previous ticket regarding this = client and concern. =C2=A0I spoke with Mr. Reimer on December 19th and in= formed him the E-transfer was conducted and it would take a few business = days for it to be in their account. =C2=A0After looking over the account = the E-transfer was conducted on Nov 30th. =C2=A0I will follow up with Mr.= Reimer to verify if they see the E-transfer in their account.=C2=A0 = Thank you for your time,=C2=A0 Jose Morales Billing = Help Desk Billing@thekey.com 866-226-1702 W:=C2=A0TheKey.com =C2=A0 =C2=A0 = = On Thu, 28 Dec at 11:47 AM , Timothy Thomas wrote: = @TheKey Billing=C2=A0Can you please comment on the email below from clien= t John Reimer in Winnipeg Canada? Thank you = = On Thu, Dec 28, 2023 at 11:21=E2=80=AFAM Brian Boxall wrote: = = = Hi John, = Leave this with me. I need to escalate this issue so I will need a littl= e time to get to=C2=A0the right person and review the situation and some = people are away on holidays. = = I ensure it will be remedied=C2=A0and communicated in detail about the=C2= =A0 steps taken. = = = On Wed, Dec 27, 2023 at 4:21=E2=80=AFPM John Reimer wrote: = = = = Hello Brian.=C2=A0 = = As a follow-up to my earlier message, when I drew your attention to an o= verbilling for the dates October 26th and 27th., 2023, for $1143.45. Ther= eafter I received Invoice # 6321, showing a credit memo for $1143.95, but= at the same time, that amount was withdrawn from our bank account. This = now adds up to $2287.40 that the Key owes us.=C2=A0 = I spoke to a guy by the name of Hose, in your Texas office on December 1= 9, 2023, about this matter, however, to date, I have not heard back. He d= id not seem to understand what I was talking about.=C2=A0 = Can you follow up on this, or let me know who I should be talking to in = Canada?=C2=A0 = Thanks. = John Reimer=C2=A0=C2=A0 = = = = = -- = = Brian Boxall = Client Success Manager = =C2=A0Direct 431 887 1785 = =C2=A0Office 204 489 6000 = =C2=A0 = =C2=A0 = TheKey.ca=C2=A0=C2=A0 = = = = = = = -- = Tim Thomas = Head of Canada Division = Please note my email has changed: = tt@TheKey.com = (514) 591-9387 = = TheKey.ca ----==_mimepart_658dc987c68e0_23a3f890cc0dee05550085 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hello Team,=C2=A0 I was reviewing the previous ticket regarding this clien= t and concern. =C2=A0I spoke with Mr. Reimer on December 19th and informe= d him the E-transfer was conducted and it would take a few business days = for it to be in their account. =C2=A0After looking over the account the E= -transfer was conducted on Nov 30th. =C2=A0I will follow up with Mr. Reim= er to verify if they see the E-transfer in their account.=C2=A0 Thank you for your time,=C2=A0 Jose Morales Billing Help Desk Billing@thekey.com 866-226-1702 <table border=3D"0