--00000000000016c0ea060d97436e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Jose, As per our call Joy Reimer was the one i organized the $ transfer with Joy Reimer - 204-781-5581 Email - hjoyreim@mymts.net On Thu, Dec 28, 2023 at 1:16=E2=80=AFPM Jose Morales w= rote: > Hello Team, > > I was reviewing the previous ticket regarding this client and concern. I > spoke with Mr. Reimer on December 19th and informed him the E-transfer wa= s > conducted and it would take a few business days for it to be in their > account. After looking over the account the E-transfer was conducted on > Nov 30th. I will follow up with Mr. Reimer to verify if they see the > E-transfer in their account. > > > > > > Thank you for your time, > > Jose Morales > Billing Help Desk Billing@thekey.com 866-226-1702 > W: TheKey.com > > [image: TheKey] > > > On Thu, 28 Dec at 11:47 AM , Timothy Thomas wrote: > @TheKey Billing Can you please comment on the email > below from client John Reimer in Winnipeg Canada? Thank you > > On Thu, Dec 28, 2023 at 11:21=E2=80=AFAM Brian Boxall wrote: > >> Hi John, >> >> Leave this with me. I need to escalate this issue so I will need a littl= e >> time to get to the right person and review the situation and some people >> are away on holidays. >> >> I ensure it will be remedied and communicated in detail about the steps >> taken. >> >> On Wed, Dec 27, 2023 at 4:21=E2=80=AFPM John Reimer >> wrote: >> >>> Hello Brian. >>> As a follow-up to my earlier message, when I drew your attention to an >>> overbilling for the dates October 26th and 27th., 2023, for $1143.45. >>> Thereafter I received Invoice # 6321, showing a credit memo for $1143.9= 5, >>> but at the same time, that amount was withdrawn from our bank account. = This >>> now adds up to $2287.40 that the Key owes us. >>> I spoke to a guy by the name of Hose, in your Texas office on December >>> 19, 2023, about this matter, however, to date, I have not heard back. H= e >>> did not seem to understand what I was talking about. >>> Can you follow up on this, or let me know who I should be talking to in >>> Canada? >>> Thanks. >>> John Reimer >>> >> >> >> -- >> Brian Boxall >> >> Client Success Manager >> Direct 431 887 1785 >> Office 204 489 6000 >> >> >> TheKey.ca >> >> [image: TheKey] >> >> > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.ca > [image: TheKey] > > 607801:611100 > --=20 Brian Boxall Client Success Manager Direct 431 887 1785 Office 204 489 6000 TheKey.ca [image: TheKey] --00000000000016c0ea060d97436e Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Jose, As per our call Joy Reimer was the=C2=A0one i organized the $ transfer = with Joy Reimer -=C2=A0204-781-5581 Emai= l -=C2=A0 hjoyreim@mymts.net = On Thu, Dec 28, 2023 at 1:16=E2=80=AFPM Jose Morales < billing@thekey.com > wrote: = Hello Team,=C2=A0 I was reviewing the