----==_mimepart_6543c1ea7bdcd_1d02b01946049904106227 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Good Morning, Thank you for assisting with this inquiry please enjoy the= rest of your week. Alexis Parrish Billing Help Desk Billing@thekey.com 866-226-1702 = = On Wed, 1 Nov at 9:26 AM , Timothy Thomas wrote: Good morning,=C2=A0 = I sent the client a letter last week. The template is attached should yo= u receive a similar request in the future. = = = https://docs.google.com/document/d/1Gex3cONXNHthEeKrSj92gpCsWzx7UDYsVIjyf= b70k2c/edit = = = Thanks = Tim = = = = On Wed, Nov 1, 2023 at 9:03=E2=80=AFAM Alexis Parrish wrote: = = = = = Good Morning Everyone, = = Hope you all are having a great week thus far we are following up for co= nfirmation on if there is a formal letter available for us to provide to = the client with our new company name & address for future payments. Pleas= e advise and that you for your assistance. = = = = = = Alexis Parrish Billing Help Desk Billing@thekey.com 866-226-1702 = = = = = On Fri, 27 Oct at 9:29 AM , Timothy Thomas wrote: Hi Audra, = Yes we sent a pandadoc letter advising of the name change to existing cl= ients last March, I would have=C2=A0to check if this facility was a clien= t at the time.=C2=A0 = = We recently updated our clearcare accounts to reflect the new name and l= ockbox address for check mailing. I would imagine that is why they are re= questing a formal letter.=C2=A0 = = It would be smart to draft something that we can use with other faciliti= es should we receive a similar request from their AP departments. We can = handle it in the field if=C2=A0needed. = = Thanks = Tim = = = = On Thu, Oct 26, 2023 at 6:28=E2=80=AFPM Audra Williams wrote: = = = = Thanks, Lito! = = Adding in Tim Thomas.=C2=A0 Tim, did we send any info to clients or do y= ou need me to draft something?=C2=A0 Are we certain that we just want to = send it to this particular community and no one else? = = Best, = = = On Thu, Oct 26, 2023 at 2:59=E2=80=AFPM Lito Delapena wrote: = = = = = HI Audra, = = We received a request from Cheryl Carwright for a formal letter that she= can provide one of our clients regarding the Name change from HCA to The= Key. From a Help desk perspective we never sent out any formal messaging = surrounding the name change. Would you be able to provide a letter =C2=A0= that we can provide Cheryl regarding this please? = = = = = CherylCartwright =C2=A0reported via email = a day ago=C2=A0(Wed, 25 Oct 2023 at 9:52 AM) = = =C2=A0 = = = = = To:"Allison Brennan" , "TheKey Billing" = = Cc:tt@thekey.com = = Good Afternoon Billing, = Can you please provide a formal letter for our clients at High View Reti= rement Residence that our name has formally been changed from HCA to TheK= ey. There is some concern on their end that they are writing cheques to H= CA while being billed by TheKey. The letter can be sent to this email add= ress and we will forward it on.=C2=A0 = = Thanks in advan