This is a multipart message in MIME format. ------=_NextPart_000_0163_01D8DD51.1A324060 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0164_01D8DD51.1A324060" ------=_NextPart_001_0164_01D8DD51.1A324060 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I fixed the issue. Banks are tricky, as they tend to like only specific = info. In her case, JPMC does not like CAD transit numbers and uses Swift = codes. I updated the banking transit number to Swift and that will = mitigate the problem. =20 Seth =20 =20 From: Ashley Mirone =20 Sent: Tuesday, October 11, 2022 9:07 AM To: Matt Vijayan ; Megan Wisniewski = Cc: Elizabeth Sparrow ; = seth.poindexter@thekey.com; Timothy Thomas Subject: Re: Missing Payment =20 Hi Matt =20 Looping in +Megan Wisniewski here who = is our POC for all SF issues and optimizations. =20 Thanks, Ashley Mirone Vice President of Business Development Please note my email has changed: amirone@TheKey.com Direct: (310) 755-9669 =09 TheKey.com =20 =20 =20 On Tue, Oct 11, 2022 at 8:59 AM Matt Vijayan > wrote: Hi Seth, =20 Can we set up a quick meeting with you today or tomorrow? I would like = to include Tim Thomas in this discussion. I will look into your = calendars and send you an invitation that works for all of us. =20 The objective is to figure out an interim solution and fix this issue in = the long term. Specifically with Beth, we have been holding up $1,310 as = out-of-pocket expense, $900 of that is from August. =20 Best regards, =20 Matt =20 Matt Vijayan, B.Sc., MBA, CCPE Director of Sales, Canada Please note my email has changed: mvijayan@TheKey.com =09 =09 TheKey.com =20 =20 =20 On Tue, Oct 11, 2022 at 11:52 AM Elizabeth Sparrow = > wrote: Hi Seth, =20 TDOMCATTTOR is the Swift Code. =20 I called my bank this morning after receiving your message. They don't = see a reason why it would decline on their end, they can accept from a = US bank. They suggested if it declines again to ask the sending bank the = reason given why it was declined. =20 Hope that helps. Beth =20 On Tue, Oct 11, 2022 at 11:27 AM > wrote: Please ask your bank for the swift code. =20 Seth =20 From: Elizabeth Sparrow >=20 Sent: Tuesday, October 11, 2022 8:18 AM To: seth.poindexter@thekey.com =20 Subject: Re: Missing Payment =20 Hi Seth =20 Attached is the TD banking information. Please verify if it was sent to = this account. They reassured me at this bank this account would receive = it. I=E2=80=99ll also call the bank. =20 Thanks for your help =20 On Tue, Oct 11, 2022 at 11:08 AM > wrote: Hi The payment I attempted to make 2x was returned both times. I made = another one yesterday, which I assume will be returned as well. =20 Please confirm with your bank the account number and SWIFT code. =20 =20 Seth Poindexter Senior Accounts Payable Specialist (619) 489-4080 | ext 300014 Seth.poindexter@thekey.com TheKey.com =20 =20 --=20 Beth Sparrow Home Care Liaison / Business Development Please note my email