--000000000000792dfc05ebccec28 Content-Type: multipart/alternative; boundary="000000000000792dfa05ebccec27" --000000000000792dfa05ebccec27 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Seth, I know you were looking into this to see what is happening on the sending end. As of today, I still have not received any deposit into my TD account. I have spoken to my bank and they assured me that a US deposit would be accepted into the account information provided. I am waiting for $910.87 for the conference flights and $399.91 for September expenses. Concur is showing both of these as paid, but I have not received the funds yet. Secondly, I have completed my October out-of-pocket expenses and Amex expenses but neither will Submit to my manager for approval. Both have the same error message when I attempt to submit them due to the faux banking information. * "Action: Your bank account information was in an Unconfirmed or Failed status when this report was submitted. If you recently entered bank account information and four business days have passed then try to Submit again."* Please advise if there are any action steps I can take to resolve either of these issues. Thank you, Beth On Tue, Oct 11, 2022 at 12:09 PM wrote: > I fixed the issue. Banks are tricky, as they tend to like only specific > info. In her case, JPMC does not like CAD transit numbers and uses Swift > codes. I updated the banking transit number to Swift and that will mitiga= te > the problem. > > > > Seth > > > > > > *From:* Ashley Mirone > *Sent:* Tuesday, October 11, 2022 9:07 AM > *To:* Matt Vijayan ; Megan Wisniewski mwisniewski@thekey.com> > *Cc:* Elizabeth Sparrow ; > seth.poindexter@thekey.com; Timothy Thomas > *Subject:* Re: Missing Payment > > > > Hi Matt > > > > Looping in +Megan Wisniewski here who is our POC > for all SF issues and optimizations. > > > > Thanks, > > *Ashley Mirone* > > Vice President of Business Development > > *Please note my email has changed:* > > amirone@TheKey.com > > Direct: (310) 755-9669 > > *TheKey.com * > > [image: Image removed by sender. TheKey] > > > > > > On Tue, Oct 11, 2022 at 8:59 AM Matt Vijayan wrote: > > Hi Seth, > > > > Can we set up a quick meeting with you today or tomorrow? I would like to > include Tim Thomas in this discussion. I will look into your calendars an= d > send you an invitation that works for all of us. > > > > The objective is to figure out an interim solution and fix this issue in > the long term. Specifically with Beth, we have been holding up $1,310 as > out-of-pocket expense, $900 of that is from August. > > > > Best regards, > > > > Matt > > > > *Matt Vijayan, B.Sc., MBA, CCPE* > > Director of Sales, Canada > > *Please note my email has changed:* > > mvijayan@TheKey.com > > *TheKey.com * > > [image: Image removed by sender. TheKey] > > > > > > On Tue, Oct 11, 2022 at 11:52 AM Elizabeth Sparrow beth.sparrow@thekey.com> wrote: > > Hi Seth, > > > > TDOMCATTTOR is the Swift Code.