--000000000000e1e0f7062394dbbe Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Oh nope, I lied, Mark missed a few I don't think he's done. My side is fixed, I'll reply to the other thread one sec. GW Gabrielle Wolfe * Head of Contact Center* gwolfe@thekey.com +1-360-502-3020 TheKey.com [image: TheKey] On Thu, Oct 3, 2024 at 9:14=E2=80=AFAM Gabrielle Wolfe = wrote: > Should be fixed now. > > Thanks! > > GW > > Gabrielle Wolfe > > * Head of Contact Center* > gwolfe@thekey.com > +1-360-502-3020 > TheKey.com > [image: TheKey] > > > On Thu, Oct 3, 2024 at 9:04=E2=80=AFAM Gabrielle Wolfe wrote: > >> Sorry about that, I was waiting for some kind of message from Mark sayin= g >> the changes were complete. The email thread looked like there was still >> conversation going back and forth between you two. >> >> GW >> >> Gabrielle Wolfe >> >> * Head of Contact Center* >> gwolfe@thekey.com >> +1-360-502-3020 >> TheKey.com >> [image: TheKey] >> >> >> On Thu, Oct 3, 2024 at 6:58=E2=80=AFAM Timothy Thomas wr= ote: >> >>> Hi Gabrielle, >>> >>> Further to our discussion earlier this week. Please see the email below= . >>> The offices in the midwest open at 9am. Can we correct this in your sys= tem? >>> >>> Thanks >>> >>> ---------- Forwarded message --------- >>> From: Danielle James >>> Date: Thu, Oct 3, 2024 at 9:40=E2=80=AFAM >>> Subject: Re: : Amanda Walton | Transfer Message/Transfer - St. Louis St= . >>> Louis >>> To: TheKey Call Center >>> Cc: greatlakes-scheduling@thekey.com = , >>> Timothy Thomas >>> >>> >>> The office does not open until 9 am. >>> >>> Danielle James LPN >>> *Milwaukee General Manager * >>> *Please note my email has changed:* >>> danielle.james@thekey.com >>> (414) 309-4827 >>> (414) 219-0300 >>> TheKey.com >>> [image: TheKey] >>> >>> >>> On Thu, Oct 3, 2024 at 8:34=E2=80=AFAM TheKey Call Center >> callcenter-support@thekey.com> wrote: >>> >>>> Hello St. Louis! >>>> >>>> A new interaction was handled for your office by the call center. >>>> >>>> Case* #**00264741 * >>>> >>>> >>>> >>>> *Case Detail* >>>> >>>> Case Open - 10/3/2024, 8:34 AM >>>> >>>> Subject - Amanda Walton | Transfer >>>> >>>> Call Type - Message/Transfer >>>> >>>> Primary Disposition - >>>> >>>> >>>> Notes- CG Amanda Walton (618) 975-5334 called back and stated that her >>>> client is telling her that she is not wanted for today and is refusing= care >>>> for today. I reached out to the office as the office was open, I reach= ed >>>> out to advise of the situation. I spoke with a member of staff who too= k the >>>> call. =E2=80=93Brittany B. >>>> >>>> >>>> Caller Name- >>>> >>>> Caller Type- Care Giver >>>> >>>> Caller Phone- >>>> >>>> =EF=BB=BFCaller Mobile- >>>> >>>> Client Name- Sarah Roberts >>>> >>>> Caregiver Name- Amanda Walton >>>> >>>> >>>> Office- St. Louis >>>> >>>> ClearCare Location- St. Louis >>>> >>>> >>>> For any questions please email callcenter-support@thekey.com >>>> >>> --000000000000e1e0f7062394dbbe Content-Type: