--0000000000007e569a060908cc63 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Jose, No assistance will be required from BIlling HelpDesk. Thank you, *Sumira Suthesan* Accounts Receivable Specialist T: 438-230-3887 ext.1070006 www.TheKey.com [image: TheKey] On Tue, Oct 31, 2023 at 4:07=E2=80=AFPM Jose Morales w= rote: > Hi Sumira, > > Will there be any action needed from BHD (billing help desk) on this? > > > Thanks again, > > Jose Morales > Billing Help Desk Billing@thekey.com 866-226-1702 > > On Mon, 30 Oct at 1:09 PM , Billing wrote: > Hi John, > > I do not know what payments the payments team is going to run. > > @Vashon Palloo Can you please answer John's > question? > > Thanks, > *Sumira Suthesan* > Accounts Receivable Specialist > T: 438-230-3887 ext.1070006 > www.TheKey.com > [image: TheKey] > > > On Mon, Oct 30, 2023 at 1:03=E2=80=AFPM John Janiga > wrote: > >> Hello Sumira, >> >> You are welcome, when we run this PAD we will run for all open invoices >> to include the declined charge, yes? >> >> Thanks ! >> *John Janiga* >> Senior Accounts Receivable Specialist >> *john.janiga@thekey.com * >> *408-647-7538 * >> TheKey.com >> [image: TheKey] >> >> >> >> On Mon, Oct 30, 2023 at 12:53=E2=80=AFPM Sumira Suthesan > sumira.suthesan@thekey.com> wrote: >> >>> Thank you John! >>> >>> EFT information has been updated in QuickBooks. >>> >>> @TheKey Billing Please close this ticket >>> >>> Thanks, >>> *Sumira Suthesan* >>> Accounts Receivable Specialist >>> T: 438-230-3887 ext.1070006 >>> www.TheKey.com >>> [image: TheKey] >>> >>> >>> On Mon, Oct 30, 2023 at 12:48=E2=80=AFPM John Janiga >>> wrote: >>> >>>> Hello Sumira, >>>> >>>> VC attached. >>>> >>>> *John Janiga* >>>> Senior Accounts Receivable Specialist >>>> *john.janiga@thekey.com * >>>> *408-647-7538 * >>>> TheKey.com >>>> [image: TheKey] >>>> >>>> >>>> >>>> On Mon, Oct 30, 2023 at 12:45=E2=80=AFPM Sumira Suthesan >>> sumira.suthesan@thekey.com> wrote: >>>> >>>>> Hi Vashon, >>>>> >>>>> Can you please forward the void cheque, so I can add the EFT >>>>> information into QuickBooks? >>>>> >>>>> Thanks, >>>>> *Sumira Suthesan* >>>>> Accounts Receivable Specialist >>>>> T: 438-230-3887 ext.1070006 >>>>> www.TheKey.com >>>>> [image: TheKey] >>>>> >>>>> >>>>> On Mon, Oct 30, 2023 at 12:38=E2=80=AFPM Vashon Palloo >>>> vashon.palloo@thekey.com> wrote: >>>>> >>>>>> Hey John, >>>>>> >>>>>> Joyce's bank info has been added to TD bank for processing so >>>>>> starting this Wednesday, we will pull payments from their account. >>>>>> >>>>>> Sumira - please ensure that invoices for Joyce Macdonald are on the >>>>>> EFT page going forward when sending the weekly payment sheet. >>>>>> >>>>>> On Mon, Oct 30, 2023 at 12:27=E2=80=AFPM John Janiga >>>>>> wrote: >>>>>> >>>>>>> Hello Vashon, >>>>>>> >>>>>>> Client's daughter Dianne wishes to have the credit card removed as >>>>>>> the method of payment for Joyce Macdonald. >>>>>>> >>>>>>> She has provided a voided check to