Re: Re: Montreal Credit Card Clients - Returned Payments 10/24/23 - [#537435]

----==_mimepart_65415e8248b50_1d32b1dd481064c8441581b Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Sumira,=C2=A0 Will there be any action needed from BHD (billing he= lp desk) on this? Thanks again,=C2=A0 Jose Morales Billing H= elp Desk Billing@thekey.com 866-226-1702 = = On Mon, 30 Oct at 1:09 PM , Billing wrote: Hi John, = I do not know what payments the payments team is going to run. = = = @Vashon Palloo=C2=A0Can you please answer John's question? = = Thanks, = Sumira Suthesan Accounts Receivable Specialist T: 438-230-3887 ext.107000= 6 www.TheKey.com = = = = = = = = On Mon, Oct 30, 2023 at 1:03=E2=80=AFPM John Janiga wrote: = = = Hello Sumira, = You are welcome, when we run this PAD we will run for all open invoices = to include the declined charge, yes?=C2=A0 = = Thanks !=C2=A0 = John Janiga Senior Accounts Receivable Specialist john.janiga@thekey.com = 408-647-7538=C2=A0 = = TheKey.com = = = = = = = = = On Mon, Oct 30, 2023 at 12:53=E2=80=AFPM Sumira Suthesan wrote: = = = Thank you John! = EFT information has been updated in QuickBooks. = = = @TheKey Billing=C2=A0Please close this ticket = = Thanks, = Sumira Suthesan Accounts Receivable Specialist T: 438-230-3887 ext.107000= 6 www.TheKey.com = = = = = = = On Mon, Oct 30, 2023 at 12:48=E2=80=AFPM John Janiga wrote: = = = Hello Sumira,=C2=A0 = VC attached.=C2=A0 = = = = John Janiga Senior Accounts Receivable Specialist john.janiga@thekey.com = 408-647-7538=C2=A0 = = TheKey.com = = = = = = = = = = On Mon, Oct 30, 2023 at 12:45=E2=80=AFPM Sumira Suthesan wrote: = = = Hi Vashon, = Can you please forward the void cheque, so I can add the EFT information= into QuickBooks? = = Thanks, = Sumira Suthesan Accounts Receivable Specialist T: 438-230-3887 ext.107000= 6 www.TheKey.com = = = = = = = On Mon, Oct 30, 2023 at 12:38=E2=80=AFPM Vashon Palloo wrote: = = = Hey John, = Joyce's bank info has been added to TD bank for processing so starting t= his Wednesday, we will pull payments from their account. = = Sumira - please ensure that invoices for Joyce Macdonald are on the EFT=C2= =A0page going forward when sending the weekly payment sheet. = = = On Mon, Oct 30, 2023 at 12:27=E2=80=AFPM John Janiga wrote: = = = =C2=A0 Hello=C2=A0Vashon,=C2=A0 = Client's daughter=C2=A0Dianne wishes to have the credit card removed as = the method of payment for Joyce Macdonald.=C2=A0 = = She has provided a voided check to set up withdrawals=C2=A0directly from= the account moving forward.=C2=A0 = = Can we please upload and run for declined charges and use the account fo= r charges moving forward.=C2=A0 = = Voided check=C2=A0attached.=C2=A0 = = Please let me=C2=A0know if you have any questions.=C2=A0 = = Thank=C2=A0you,=C2=A0 = = John Janiga Senior Accounts Receivable Specialist john.janiga@thekey.com = 408-647-7538=C2=A0 = = TheKey.com = = = = = = On Thu, Oct 26, 2023 at 11:11=E2=80=AFAM Vashon Palloo wrote: = = = = = = = = = Macdonald Joyce = Fragakis Georgia = Desy Claude = Arsh