This is a multipart message in MIME format. ------=_NextPart_000_0093_01D9B3EE.367054A0 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: quoted-printable I agree that $30K is insultingly low. I am suggesting that we make an = attractive offer as soon as possible so that we can resolve this prior = to having to go the legal route without a contract.=20 =20 From: Ali Malik =20 Sent: Tuesday, July 11, 2023 11:35 AM To: Timothy Thomas Cc: Laszlo Kovacs ; Elizabeth Clark = ; Gerard Draetta Subject: Re: Helen St Pierre** =20 Do we have that communication from the facility saying family is = responsible?=20 =20 I'm trying to figure out a way for us to get payment as swiftly as = possible. The financial advisor needs to see its legitimate cost. Is = there anything we can provide aside from the invoices to show this = balance is owed by the family. I think if we have any communication from = the facility saying it's owed by the family, I can try and figure = something out with the financial advisor. =20 @Gerard Draetta the 30k settlement = is not sufficient enough, the balance is at 96k. We would have lost a = lot of money. At Least we need to try and get them to give us a minimum = 60k. If you see Lisa's email, the financial advisor is just requesting = additional documents to see if services were legitimate, if we can get = some sort of service agreement and communication from the facility, we = can try and settle this.=20 =20 Let me figure something out. Will get back to you guys. I'm going to see = if I can get a hold of the financial advisor. =20 thanks =20 =20 =20 On Tue, Jul 11, 2023 at 11:15=E2=80=AFAM Timothy Thomas > wrote: Hi Ali, =20 I wish I had better news. When this client signed up we were told by the = HCL Amanda Ilines that the facility would be paying for the 1:1 service = and billing the client directly. We have a staffing contract with Park = Avenue Manor, the facility, and have serviced clients in this manner in = the past. In April, after chasing down the facility for payment, they = instructed us to send the invoices to Lisa the POA. I wasn't informed of = this change at the time and we did not request for a new consent = agreement to be signed. Services continued until your team advised me of = the outstanding balance in June.=20 =20 I gained access to Amanda Ilines emails and searched for any = communications that would prove Park Avenue Manor was responsible, but = unfortunately I couldn't find any.=20 =20 Let me know if you have any other questions, Tim =20 On Tue, Jul 11, 2023 at 10:48=E2=80=AFAM Ali Malik > wrote: Hey Tim, =20 I managed to negotiate with Lisa for Helen St Pierres balance. =20 She was saying 30k to settle the balance, which is ridiculous because = the total due is 94k. I told her by any means we cannot accept this at = all because that's less than half. She was saying that they are not = obligated to pay etc. I had let her know that she needs to go back to = the client's financial advisor a