--000000000000317e3905f5b2ad25 Content-Type: multipart/alternative; boundary="000000000000317e3705f5b2ad24" --000000000000317e3705f5b2ad24 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Perfect sounds good On Mon, Feb 27, 2023 at 12:58 PM Matt Vijayan wrote: > Hi Ali, > > Let's set aside some time to talk about the billing process. I will send > you an invitation. We will summarize our meeting in an email so that > everyone copied is in the loop. > > Best regards, > > Matt > > Matt Vijayan, B.Sc., MBA, CCPE > Director of Sales, Canada > *Please note my email has changed:* > mvijayan@TheKey.com > > TheKey.com > [image: TheKey] > > > On Mon, Feb 27, 2023 at 12:41=E2=80=AFPM Ali Malik = wrote: > >> Hi Matt, >> >> Thank you for this. >> >> There are many prior invoices for these accounts (most of which are >> paid). What exactly are they wanting us to adjust? >> Were all prior bookings for all these accounts have the 30 min lunch >> included? Are we adjusting all prior and future bookings for these accou= nts? >> >> I just need more specifics before proceeding. >> >> thank you Matt >> >> >> >> On Mon, Feb 27, 2023 at 12:19 PM Matt Vijayan >> wrote: >> >>> Hello Ali, >>> >>> The below is the Sunrise of Burlington snapshot. This is a different >>> account, Schlegel Villages - they appear as The Village of Tansley Wood= s, >>> The Village of Erin Meadows, The Village of Winston Park etc. >>> >>> Best regards, >>> >>> Matt >>> >>> Matt Vijayan, B.Sc., MBA, CCPE >>> Director of Sales, Canada >>> *Please note my email has changed:* >>> mvijayan@TheKey.com >>> >>> TheKey.com >>> [image: TheKey] >>> >>> >>> On Mon, Feb 27, 2023 at 12:17=E2=80=AFPM Ali Malik wrote: >>> >>>> Goodmorning Tim, >>>> >>>> It appears as though they want every prior invoice to be adjusted to >>>> minus the half hour per booking? >>>> >>>> What I can do is edit the pdf and change the hours on prior invoices >>>> and resend it to them? Going forward I will ensure we adjust the 30min >>>> before sending the invoice out to them. >>>> >>>> Just to confirm I would adjust all bookings on these invoices, correct= ? >>>> [image: image.png] >>>> >>>> thank you, >>>> >>>> >>>> On Mon, Feb 27, 2023 at 11:27 AM Timothy Thomas wrote: >>>> >>>>> adding @Ali Malik who manages billing. >>>>> >>>>> Ali let us know how you want to handle this. We will need a half hour >>>>> removed from all Schlegel Village staffing shifts. >>>>> >>>>> On Mon, Feb 27, 2023 at 11:15 AM Matt Vijayan >>>>> wrote: >>>>> >>>>>> Hi Tim, Sam. >>>>>> >>>>>> Schlegel Villages Inc. is particular about excluding the billing for >>>>>> 30 minutes breaks. Can you please ensure this is executed in our bil= ling >>>>>> process to this referral client? >>>>>> >>>>>> *Ontario HCLs: *The below applies only for shifts billable to >>>>>> Schlegel Villages. >>>>>> >>>>>> Best regards, >>>>>> >>>>>> Matt >>>>>> >>>>>> Matt Vijayan, B.Sc., MBA, CCPE >>>>>> Director of Sales, Canada >>>>>> *Please note