--000000000000a5a4be05f5b238c4 Content-Type: multipart/alternative; boundary="000000000000a5a4bc05f5b238c3" --000000000000a5a4bc05f5b238c3 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Ali, Let's set aside some time to talk about the billing process. I will send you an invitation. We will summarize our meeting in an email so that everyone copied is in the loop. Best regards, Matt Matt Vijayan, B.Sc., MBA, CCPE Director of Sales, Canada *Please note my email has changed:* mvijayan@TheKey.com TheKey.com [image: TheKey] On Mon, Feb 27, 2023 at 12:41=E2=80=AFPM Ali Malik w= rote: > Hi Matt, > > Thank you for this. > > There are many prior invoices for these accounts (most of which are paid)= . > What exactly are they wanting us to adjust? > Were all prior bookings for all these accounts have the 30 min lunch > included? Are we adjusting all prior and future bookings for these accoun= ts? > > I just need more specifics before proceeding. > > thank you Matt > > > > On Mon, Feb 27, 2023 at 12:19 PM Matt Vijayan wrote= : > >> Hello Ali, >> >> The below is the Sunrise of Burlington snapshot. This is a different >> account, Schlegel Villages - they appear as The Village of Tansley Woods= , >> The Village of Erin Meadows, The Village of Winston Park etc. >> >> Best regards, >> >> Matt >> >> Matt Vijayan, B.Sc., MBA, CCPE >> Director of Sales, Canada >> *Please note my email has changed:* >> mvijayan@TheKey.com >> >> TheKey.com >> [image: TheKey] >> >> >> On Mon, Feb 27, 2023 at 12:17=E2=80=AFPM Ali Malik wrote: >> >>> Goodmorning Tim, >>> >>> It appears as though they want every prior invoice to be adjusted to >>> minus the half hour per booking? >>> >>> What I can do is edit the pdf and change the hours on prior invoices an= d >>> resend it to them? Going forward I will ensure we adjust the 30min befo= re >>> sending the invoice out to them. >>> >>> Just to confirm I would adjust all bookings on these invoices, correct? >>> [image: image.png] >>> >>> thank you, >>> >>> >>> On Mon, Feb 27, 2023 at 11:27 AM Timothy Thomas wrote: >>> >>>> adding @Ali Malik who manages billing. >>>> >>>> Ali let us know how you want to handle this. We will need a half hour >>>> removed from all Schlegel Village staffing shifts. >>>> >>>> On Mon, Feb 27, 2023 at 11:15 AM Matt Vijayan >>>> wrote: >>>> >>>>> Hi Tim, Sam. >>>>> >>>>> Schlegel Villages Inc. is particular about excluding the billing for >>>>> 30 minutes breaks. Can you please ensure this is executed in our bill= ing >>>>> process to this referral client? >>>>> >>>>> *Ontario HCLs: *The below applies only for shifts billable to >>>>> Schlegel Villages. >>>>> >>>>> Best regards, >>>>> >>>>> Matt >>>>> >>>>> Matt Vijayan, B.Sc., MBA, CCPE >>>>> Director of Sales, Canada >>>>> *Please note my email has changed:* >>>>> mvijayan@TheKey.com >>>>> >>>>> TheKey.com >>>>> [image: TheKey] >>>>> >>>>> >>>>> ---------- Forwarded message --------- >>>>> From: Diane Stein >>>>> Date: Tue,