--0000000000000d825205ea3713af Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks Tim! Let me know what they say and then we will communicate with our 8x8 porting team to resubmit after you find out what happened with Rogers and who they=E2=80=99re sending this port confirmation request to. On Tue, Oct 4, 2022 at 6:57 AM Timothy Thomas wrote: > I did not receive anything. I'll reach out to rogers and find out. > > On Mon, Oct 3, 2022 at 2:22 PM Isabelle La wrote: > >> Hi Tim & Joey, >> >> Looks like the port request for your Montreal Phone Numbers was rejected >> by Rogers. Unfortunately, this will push our completion deadline. Do you >> know if someone, usually an authorized user, on your team received a tex= t >> or email requesting the transfer of numbers? If so, it has to be respond= ed >> to and approved within 90 minutes (We had a similar situation that cause= d >> much delay in Toronto with their Roger's account too). Can you please >> identify who on your team may be receiving this message and let us know = so >> we can coordinate and repeal the rejection as soon as possible? >> >> Thank you. >> >> >> >> On Mon, Oct 3, 2022 at 11:04 AM Keith Moore wrote: >> >>> >>> This is for Montreal. Apparently they missed the SMS/email verification >>> so the port was rejected./ >>> >>> ---------- Forwarded message --------- >>> From: 8x8 Support >>> Date: Mon, Oct 3, 2022 at 2:02 PM >>> Subject: [8x8 Support] C4261570 | Number transfer request -Home Care >>> Assistance [ ref:_00D306Mvt._5002J1bQTBK:ref ] >>> To: kmoore@thekey.com >>> >>> >>> [image: 8x8, Inc.] >>> >>> >>> >>> *8x8 Support Case #:* C4261570 >>> >>> *Subject:* Number transfer request -Home Care Assistance >>> *Status:* In Progress >>> >>> Dear Keith, >>> >>> I am writing regarding your 8x8 Number Porting Request case. >>> >>> Please be informed that your current service provider, unfortunately, >>> rejected the port request for the number 5143152288 because you didn't >>> approve the port within 90 minutes since they request your confirmation= via >>> SMS or email. >>> >>> To dispute the rejection, please contact your current service provider >>> and preapprove the port or advise me once you're ready to approve it. >>> >>> I will then be able to resubmit the port request. >>> >>> Please be aware that once I resubmit the request, the porting time fram= e >>> will reset. If the details will be correct, I hope the port will be >>> completed within 10 business days. >>> >>> >>> The remaining numbers on this order are still on status processing, I >>> will continue to follow the process closely and I will reach out to you= in >>> 3 business days with an update unless I have an update for you before t= hen. >>> >>> For your reference, please see below the numbers that are on status >>> processing: >>> >>> 4505052005 >>> 5142232918 >>> 5142233031 >>> 5142233964 >>> 5147835005 >>> 5149075065 >>> >>> >>> To review your case or provide additional details