--000000000000f16edd05ea64052b Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, Any updates from Rogers on which number/device they're reaching out to for approval when we submit a Port Request? 514-907-5065 is set to port on 10/11 but the rest have been rejected or in pending status. We just need you to call into Rogers and have them confirm which number they're texting for authorization of the Number Port Request. Once confirmed, please let that user for that cell phone number know that when they receive a text or call from Rogers asking to approve the port, they must. doso within 90 minutes or we will continue to get rejected. Let me know if you need my help calling Rogers with you for this. Thanks. On Tue, Oct 4, 2022 at 8:25 AM Isabelle La wrote: > Thanks Tim! Let me know what they say and then we will communicate with > our 8x8 porting team to resubmit after you find out what happened with > Rogers and who they=E2=80=99re sending this port confirmation request to. > > On Tue, Oct 4, 2022 at 6:57 AM Timothy Thomas wrote: > >> I did not receive anything. I'll reach out to rogers and find out. >> >> On Mon, Oct 3, 2022 at 2:22 PM Isabelle La wrote: >> >>> Hi Tim & Joey, >>> >>> Looks like the port request for your Montreal Phone Numbers was rejecte= d >>> by Rogers. Unfortunately, this will push our completion deadline. Do yo= u >>> know if someone, usually an authorized user, on your team received a te= xt >>> or email requesting the transfer of numbers? If so, it has to be respon= ded >>> to and approved within 90 minutes (We had a similar situation that caus= ed >>> much delay in Toronto with their Roger's account too). Can you please >>> identify who on your team may be receiving this message and let us know= so >>> we can coordinate and repeal the rejection as soon as possible? >>> >>> Thank you. >>> >>> >>> >>> On Mon, Oct 3, 2022 at 11:04 AM Keith Moore wrote: >>> >>>> >>>> This is for Montreal. Apparently they missed the SMS/email verificatio= n >>>> so the port was rejected./ >>>> >>>> ---------- Forwarded message --------- >>>> From: 8x8 Support >>>> Date: Mon, Oct 3, 2022 at 2:02 PM >>>> Subject: [8x8 Support] C4261570 | Number transfer request -Home Care >>>> Assistance [ ref:_00D306Mvt._5002J1bQTBK:ref ] >>>> To: kmoore@thekey.com >>>> >>>> >>>> [image: 8x8, Inc.] >>>> >>>> >>>> >>>> *8x8 Support Case #:* C4261570 >>>> >>>> *Subject:* Number transfer request -Home Care Assistance >>>> *Status:* In Progress >>>> >>>> Dear Keith, >>>> >>>> I am writing regarding your 8x8 Number Porting Request case. >>>> >>>> Please be informed that your current service provider, unfortunately, >>>> rejected the port request for the number 5143152288 because you didn't >>>> approve the port within 90 minutes since they request your confirmatio= n via >>>> SMS or email. >>>> >>>> To dispute the rejection, please contact your current service provider >>>> and preapprove the port or advise me once you're rea