--0000000000000b9b0b0603ff832c Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Kimberly, I no longer can get into the Mavencare portal to get the statement for this client. Since last week their website has been down, I cannot access the login page. Elizabeth mentioned that she would be contacting MC to escalate this issue. @Elizabeth Clark thank you, On Mon, Aug 28, 2023 at 12:45=E2=80=AFPM Kimberly Guerci wrote: > > Hi Ali...not sure if this is something you can assist with. It came to > the MC Customer Care email group. > > ---------- Forwarded message --------- > From: elisabeth thomas > Date: Mon, Aug 28, 2023 at 12:22=E2=80=AFPM > Subject: Ian James Strachan > To: > > > Good Afternoon, > > I used the services of your company for my late husband, Ian James > Strachan, from April 2019 to February, 2020. There are still some tax > issues to be settled regarding his estate and Canada Revenue has asked fo= r > a statement from you indicating the total amount of payments made to you. > > I have called on a number of occasions and was promised this information, > but to date I have not received anything from you. Would it be possible > for you to provide me with this information now so I can complete his tax > returns? > > I can be reached at 416-497-2975. I look forward to hearing from you. > > Sincerely, > > Elisabeth > --=20 *Ali Malik* Manager - Financial Operations --0000000000000b9b0b0603ff832c Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Kimberly, I no longer can get into t= he Mavencare portal to get the statement for this client. Since last week t= heir website has been down, I cannot access the login page. Elizabeth menti= oned that she would be contacting MC to escalate this issue. = @Elizabeth Clark =C2=A0 thank you, On Mon, Aug 28, 2023 at 12:45=E2=80=AFPM= Kimberly Guerci < kguerci@thekey.c= om > wrote: Hi Ali...no= t sure if this is something you can assist with.=C2=A0 It came to the MC Cu= stomer Care email group. ---------- Forwarded message --------- From: elisabeth thomas < = elist@sympatico.ca > Date: Mon, Aug 28, 2023 at 12:22=E2=80= =AFPM Subject: Ian James Strachan To: < customer-care@mavencare.com > Good Afternoon, I used the services of your company for my late husband, Ian James Strachan= , from April 2019 to February, 2020.=C2=A0 There are still some tax issues = to be settled regarding his estate and Canada Revenue has asked for a state= ment from you indicating the total amount of payments made to you. I have called on a number of occasions and was promised this information, b= ut to date I have not received anything from you.=C2=A0 Would it be possibl= e for you to provide me with this information now so I can complete his tax= returns? I can be reached at 416-497-2975.=C2=A0 I look forward to hearing from you.= Sincerely, Elisabeth -- Ali Malik Manager - Financial Operations=C2=A0 --0000000000000b9b0b0603ff832c--