--000000000000f7f38c0603ff8ce1 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Portal access has been shut down I believe since TK chose not to maintain access. I have reached out to Viv and waiting to hear back as to what can be done. On Mon, Aug 28, 2023 at 2:03 PM Ali Malik wrote: > Hi Kimberly, > > I no longer can get into the Mavencare portal to get the statement for > this client. Since last week their website has been down, I cannot access > the login page. Elizabeth mentioned that she would be contacting MC to > escalate this issue. > > @Elizabeth Clark > > thank you, > > On Mon, Aug 28, 2023 at 12:45=E2=80=AFPM Kimberly Guerci > wrote: > >> >> Hi Ali...not sure if this is something you can assist with. It came to >> the MC Customer Care email group. >> >> ---------- Forwarded message --------- >> From: elisabeth thomas >> Date: Mon, Aug 28, 2023 at 12:22=E2=80=AFPM >> Subject: Ian James Strachan >> To: >> >> >> Good Afternoon, >> >> I used the services of your company for my late husband, Ian James >> Strachan, from April 2019 to February, 2020. There are still some tax >> issues to be settled regarding his estate and Canada Revenue has asked f= or >> a statement from you indicating the total amount of payments made to you= . >> >> I have called on a number of occasions and was promised this information= , >> but to date I have not received anything from you. Would it be possible >> for you to provide me with this information now so I can complete his ta= x >> returns? >> >> I can be reached at 416-497-2975. I look forward to hearing from you. >> >> Sincerely, >> >> Elisabeth >> > > > -- > *Ali Malik* > Manager - Financial Operations > > --000000000000f7f38c0603ff8ce1 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Portal access has been shut down I believe since TK chose= not to maintain access. I have reached out to Viv and waiting to=C2=A0hear= back as to what can be=C2=A0done. On Mon, Aug 28, 2023 at 2:03 PM Ali = Malik < ali.malik@thekey.com &= gt; wrote: Hi Kimb= erly, I no longer can get into the Mavencare portal to g= et the statement for this client. Since last week their website has been do= wn, I cannot access the login page. Elizabeth mentioned that she would be c= ontacting MC to escalate this issue. @Elizabeth Clark =C2=A0 thank you, On Mon, Aug 28, 2023 at 12:45=E2=80=AFPM K= imberly Guerci < = kguerci@thekey.com > wrote: Hi Ali...not sure if this is something you can assist with.=C2=A0 It c= ame to the MC Customer Care email group. ---------- Forwarded message ------= --- From: elisabeth thom= as < elist@sympatico.ca > Date: Mon, Aug 28, 202= 3 at 12:22=E2=80=AFPM Subject: Ian James Strachan To: < customer-care@mavenc= are.com > Good Afternoon, I used the services of your company for my late husband, Ian James Strachan= , from April 2019 to February, 2020.=C2=A0 There are still some tax issues = to be settled regarding his esta