--0000000000005b596e060e882754 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, I uploaded the letter this morning, unfortunately this client is severely impaired and she had to wait for her caregiver to be able to help her find the information to get it back to us. It is now there. I would say continue to bill this client as we are now but this client get 234 hours a month for CDHC, initially I had only attached the day shifts but I am just going to attach them all so that she gets to use all of her hours and the rest will be billed to her. *Thank you,* *Shawntel Sousa, LPN* Client Success Manager Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: 778-279-3634 *TheKey.ca * [image: TheKey] On Tue, Jan 9, 2024 at 7:49=E2=80=AFAM Chakera Dixon wr= ote: > Hi Shawntel, > > I just wanted to check in about this client. Looking at her clear care > profile I am not seeing her letter, CDHC added to her name or the bi-week= ly > or CDHC tag. Also, will her private pay portions be billed weekly or > bi-weekly? > > Regards, > > *Chakera Dixon * > Client Account Specialist > * Please note my email has changed: * > cdixon@thekey.com > (408) 856-2418 Ext. 150015 > TheKey.com > [image: TheKey] > > > On Mon, Dec 18, 2023 at 6:09=E2=80=AFPM Pamela Luarte > wrote: > >> This is great news, with a well laid out action plan on what is to come. >> I will certainly put my best efforts to ensure that I am adding the auth >> to any of the day shifts. >> >> Thank you >> Pam >> >> On Mon, Dec 18, 2023 at 4:03=E2=80=AFPM Shawntel Sousa wrote: >> >>> Hi All, >>> >>> Please take note that effective January 1st, 2024 our existing client >>> Sue will have CDHC approval. I have set up the auth for the 1st of Janu= ary >>> - she will get her letter in the next week or two and I will change her >>> name in clear care after the 1st to include CDHC. >>> >>> She will be paying some out of pocket as she will be over her hours and >>> I have attached her 9am to 2pm and 4pm to 7pm shift to her authorizatio= n. >>> We will be matching her CDHC rate for those hours and billing regularly= for >>> her private pay portion. >>> >>> After Jan 1st I will do the following: >>> - Add the approval letter >>> - Remove the charge tax check box (cannot charge tax for funding) >>> - Add CDHC to her name in clear care >>> - Add bi-weekly billing to her tag >>> - Add CDHC tag >>> >>> Pam when scheduling shifts, please make sure that you are adding the >>> auth to any of the day shifts - they are currently already added but wh= en >>> changes happen in scheduling sometimes it reverts back to regular hourl= y >>> rate. I have added that info to the notes section on her profile as wel= l. >>> >>> Please let me know if you have any questions. >>> >>> >>> *Thank you,* >>> >>> *Shawntel Sousa, LPN* >>> >>> Client Success Manager >>> >>> >>> Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: >>> 778-279-3634 >>> >>> *TheKey.ca * >>> >>>