This is a multipart message in MIME format. ------=_NextPart_000_00B2_01DA55B7.C4EFD8C0 Content-Type: multipart/alternative; boundary="----=_NextPart_001_00B3_01DA55B7.C4EFD8C0" ------=_NextPart_001_00B3_01DA55B7.C4EFD8C0 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Jack, =20 Again, Uber=E2=80=99s inability to apply payments to the account we have = on file is not a justification to deny services to a customer, = especially not a customer in the health care industry. We have absolute = liberty to choose any one of our accounts, even split payments and use = different accounts to pay your invoices. It is not for Uber to decide = which of our accounts are acceptable for payment, and which are not. If = there=E2=80=99s a system issue that prevents proper allocation on your = end, then this is still YOUR responsibility, not ours, and your denial = of services to TheKey is entirely unjustified. =20 I need you to connect me with your manager. =20 Please know that I have forwarded this matter to our legal team for = review. =20 Thx, =20 Andy=20 =20 Andreas Kozak Procurement (631) 400-4409 =20 =20 =20 https://thekey.com/ =20 From: Jack Allyn =20 Sent: Thursday, February 1, 2024 17:25 To: andreas.kozak@thekey.com Cc: tt@thekey.com Subject: Re: U R G E N T ! ! ! ACCESS TO CANADIAN ACCOUNT LOST =20 Hi Andy, =20 In order to fix the issue we need to verify that the payments that = you've submitted originated from the same bank account as the one that = is on the business account. Can you confirm that this is the case? =20 Unfortunately, the payments are not appearing under your account in our = system, but it's possible that the transactions occurred on a different = bank account and our system is not associating those payments with your = account. =20 We sadly are running into issues extending your credit limit while an = outstanding balance exists on the account.=20 =20 I will follow up as soon as possible with an additional update and I = apologize profusely for the inconvenience and disruption that this has = caused. =20 Jack =20 On Wed, Jan 31, 2024 at 12:27=E2=80=AFPM > wrote: Jack, what else do you need from us? The account is still locked. =20 Andreas Kozak Procurement (631) 400-4409 =20 =20 =20 https://thekey.com/ =20 From: andreas.kozak@thekey.com = >=20 Sent: Wednesday, January 31, 2024 9:24 To: 'Jack Allyn' > Subject: RE: U R G E N T ! ! ! ACCESS TO CANADIAN ACCOUNT LOST =20 See attached for additional payment made yesterday. Greatly appreciate = your effort to increase the credit limit. =20 Thx, =20 Andy =20 Andreas Kozak Procurement =20 (631) 400-4409 =20 =20 =20 https://thekey.com/ =20 From: Jack Allyn >=20 Sent: Tuesday, January 30, 2024 18:11 To: andreas.kozak@thekey.com =20 Subject: Re: U R G E N T ! ! ! ACCESS TO CANADIAN ACCOUNT LOST =20 Andy, =20 Thank you for providing me with this information. I've escalated the = issue to an internal team to determine why the payment did not apply to = your acco