----==_mimepart_68756886f3b7_2573f965f8f16fc50337117 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Goopd Day, In reviewing this account, it appears that we are dealing = with a facility payer, but we do not have a facility agreement or contact= information for the payer. Could you please provide both so we can ensur= e the invoice is sent to the appropriate department? They currently have = a balance of $390.00. Thank You,=C2=A0 Jeannie Ortiz Finance Onbo= arding & Experience Manager jeannie.ortiz@thekey.com=C2=A0 Phone: 866-2= 26-1702|Fax: 813-693-5625 |Email:=C2=A0ltci@thekey.com=C2=A0 = = On Wed, 9 Jul at 4:02 PM , Laurie Simpson = wrote: = = Hi Diane, = = TheKey billing department is asking about this account. = Have you obtained the Facility Agreement yet? =C2=A0At this time, we do = not have any payment arrangements for invoice created 6/23/2025. = 1. =C2=A0Please deactivate Mark Millar account in Wellsky. = 2. =C2=A0Please obtain Facility Agreement between TheKey and Mark Millar= Allergy & Asthma Care MS. = 3. =C2=A0Please send Facility Agreement to ltci@thekey.com upon receipt = and request a New Parent Payor set up. =C2=A0 = = = = Laurie Simpson = Finance Onboarding |=C2=A0TheKey = Laurie.Simpson@thekey.com = = 855.205.8007 = = = = On Thu, 3 Jul at 10:12 AM , Laurie Simpson w= rote:=C2=A0 = = Hi Diane, = Yes, I understand. =C2=A0More like a staffing agreement. = If the dentist office is paying TheKey directly then we need a Facility = Agreement between TheKey and Mark Millar Allergy & Asthma Care MS. = = For Mark Millar account, I used the information from the Mark Millar All= ergy & Asthma Care account to send invoice for DOS 6/23/2025 to Jane Tayl= or. = = = Next Steps=C2=A0 = 1. =C2=A0Please deactivate Mark Millar account in Wellsky. = 2. =C2=A0Please obtain Facility Agreement between TheKey and Mark Millar= Allergy & Asthma Care MS. = 3. =C2=A0Please send Facility Agreement to ltci@thekey.com upon receipt = and request a New Parent Payor set up. =C2=A0 = = = Please let me know if you have any questions or concerns. = = Thank you, = = = Laurie Simpson = Finance Onboarding |=C2=A0TheKey = Laurie.Simpson@thekey.com = = 855.205.8007 = = = On Wed, 2 Jul at 5:03 PM , TheKey Support wrote:= =C2=A0 Laure, = This is a medical office=C2=A0that has a history with the key - DMV - in= Michigan.=C2=A0 They have a relationship with our Nurse and call her dir= ectly for her to fill in as needed. = He did not sign a CCA as this did not go through the office, he called t= he nurse and the nurse sent us her hours after the fact. He was last deac= tivated in May of 2025 -=C2=A0 = Mark Millar Allergy & Asthma Care MS but there was no CCA or PAF with th= at account either. Is there a past account for him in which=C2=A0he has b= een billed?=C2=A0 = = I will reach out to see if we can get a CCA but because this is medical = staffing I believe it is managed differently. = = Thank you, = Diane = = = = On Wed, Jul 2, 2025